"Today was my second booking with the hotel and im very satisfied with almost everything. The location is very convenient as there is a bus stop in front of the hotel. Even the sky train is just a few minutes walk. That aside, the hotel is very clean and neat. Few kitchen stuff is also provided. Staff is also friendly and approachable."
"Arrived later in the evening and the staff was excellent with check-in and answering questions about our check out the next day. Very accommodating with our cruise schedule, holding luggage until we needed to board ship. Staff was helpful in taking our luggage to the ship check in, going the extra mile!!! Beautiful scenery around the hotel, close to everything near the port area. Room was a suite, very spacious and beautifully decorated. Very comfortable bed for a good nights sleep!"
"Don't hesitate to complain if you have concern about the room you booked that is different than what you received. I booked 2 bedroom 2 bathroom, I received only 1 bathroom, and 1 main bathroom was purposely locked. I complained, got free bfast for the next day and room changed. Although it kinda ruin my plan because of moving much, but ok lah. I will book again if come to richmond."
"The hotel's location is very nice, near the shopping stores, safe to walk even at night and just beside the hospital and in front of Sheraton Hotel. The room is spacious but the beds are only double size not queen size. The only downfall is the faucet, it's so hard to balance the hot and cold water."