"Conrad- stayed for two nights in Feb as part of our wonderful UAE holiday. I originally booked a king studio with sea view via a trip.com ”partner” deal. Worried that it might be a scam I tried to contact the hotel directly and through trip messages. It took several emails to the hotel, and over a week, for the hotel to confirm it was a real booking. I asked for a high floor if possible. On arrival we were upgraded to a huge two bedroom, two full bathroom apartment on the 10th floor of the 62(?) floor east residences bldg. Check in was reasonably quick. There are three separate buildings with the tallest having 74 floors. It can be challenging navigating to your room as the lift buttons have odd names and wait times for the slow lifts can be long. We also had to transfer lifts to reach our floor. The beautiful, east facing corner apartment was spotlessly clean, very well equipped and very quiet. It had excellent electric blockout curtains and sound proof double glazing. My only negatives with the apartment were the faulty Bose sound system in the lounge room, the low water pressure in the apartment and the really bright sensor activated ”night” lights that come on when you enter the bathrooms in the dead of night. We we also surprised that the toilet seats were not soft-close. We loved the huge international buffet breakfasts but they can be really noisy and busy. Having Billy, the Harris Hawke, and his friendly handler on patrol to keep sparrows from stealing unattended food on the restaurant balcony was very special. Free access to the observation deck was a nice bonus. We would easily stay again."
"3nights booking Fri-Mon, every morning got a call if I am checking out and staff not respecting do not distirb sign.
TV shutting down or Netflix freezing 5-6 times during 3 day visit and it took two calls and 45 mins for Technician to come and fix it the first time, other 4-5 times I just switched TV off/on and service came back.
Room service at 17.30 on Saturday took 1hr to deliver our food, also missing extra lemons and chilli.
Next day ordered ice from room service which never arrived...
Asked front desk for house keeping at 14.00 and hang the roome service please sign, never got room service that day.
Nice large bed, good view, good food.
Pleasant people but very poorly organized operation.
Sofas and furnitures could use a little upgrade & TLC, windows could be washed from time to me 🤭"
"It was truly an amazing experience at the hotel. The room was beautiful and clean, and the staff was incredibly friendly and attentive,They were superb, making me feel truly valued throughout our stay. Highly recommend it"
"The stay was truly enjoyable, and my entire family was fully satisfied. The reception staff and housekeeping team were very polite, friendly, and always ready to assist. I would especially like to appreciate the restaurant staff during breakfast—they were extremely kind, attentive, and helpful, which made our mornings even more pleasant.
The ambiance and hospitality of the hotel were excellent, and we genuinely had a great time.
The only concern we faced was with the bathroom drainage system. While using the bathtub, water tended to accumulate on the floor due to improper drainage, which caused some inconvenience.
Apart from this minor issue, everything else was excellent. We had a lovely stay and would definitely consider visiting again."
"Generally it was fine, the rooms are pretty decent, the only thing that is disturbed us very much is door slamming on the same floor. No matter how you try not to slam the door it's still makes a lot of noise and for example at night I couldn't sleep and woke up few times very frustrated. Fortunately for us the manager give us an upgrade to a studio where the door slamming had been heard much less."