"Requested for transport from airport to hotel however no one shown regardless of calling 3 times also wasn't so professional in giving a firm reply....
Hotel was good and reception staff also good,
Needs to improve in the future...
I tried to get a change from receptions to pay to taxi however unfortunately couldn't help due to bad policies and no change at that time in the hotel.
Could have kept some fruits and snacks in the room as this is so called 5 start.
Too much renovation ongoing including painting too
Very helpfull in extending few hours for late check-oiut
Rooms was very good,"
"The hotel service and culinary offerings were excellent. We thoroughly enjoyed our stay. The room was impeccably clean; however, the bathrooms could benefit from some enhancements. It is essential to ensure that there is a shower curtain in place, as otherwise, water tends to spill onto the restroom floor. Nonetheless, everything else was satisfactory."
"Excellent Stay at Sullu Hotel Kochi Our family recently stayed at Sullu Hotel Kochi for two nights, and we had a truly wonderful experience. From the moment we arrived, we were impressed by the warm hospitality and excellent service provided by the staff. The rooms were neat, clean, and well-maintained, ensuring a comfortable and relaxing stay. The housekeeping team did a fantastic job, and everything was spotless. The hotel’s atmosphere was peaceful, making it a perfect choice for both families and travelers looking for a pleasant stay in Kochi. The staff was courteous, helpful, and always ready to assist, ensuring that all our needs were met. Their attention to detail and commitment to guest satisfaction made our stay even more enjoyable. Overall, Sullu Hotel Kochi exceeded our expectations, and we highly recommend it to anyone looking for a great place to stay in the city. Thank you for the amazing experience—we would love to visit again!"
"always a good place to stay...
staff are well trained with excellent services
the only thing that might to improve is their morning breakfast might be good to have more intercontinental choices instead of 90% of south kerala food... can always go to YouTube and check it out some of the good Asians and intercontinental food."
"It was clean and comfortable stay at Seven Heights Edappally during our Cochin visits.
Room and House keeping: was clean. And additional asks were catered immediately. They have iron box table and iron box available on demand.
Bathroom was neat and clean.
Dental kit/ Laundry bags etc were available on demand.
AC wasn’t working properly. Not cooling as per remote settings. Though temperature 20-21 felt like AC is hard corded to some 27-29. First front office mentioned something similar and engage them if it’s not working. But even after multiple calls, it wasn’t hopeful. lack of fan made it worse. One night it was okay and gave up.
Restaurant:
Not sure about in room dining. When I asked, they mentioned they had it before and since it’s less customers using the facility for dining. However they have ventured out the BF to some vendor and they do in the morning. Most of the guests are either getting delivery or eat out lunch/dinner and as mentioned above it’s not available. So be prepared. Luckily we had ours packed from Salkara on the way from airport.
Amrita Institute of Medical Science is very close proximity about 350m 4mins walk. Lulu mall also easily accessible.
Property appeared newly constructed and well maintained. Staff were friendly and welcoming.
Breakfast Buffet:
In the buffet board they mentioned 4 Indian items with curry combination, Bakery: Bread Jam/Butter Fresh juice, Egg items, Fresh juice, cut fruits, oats/cornflakes.
I found 2/4 Indian spreads were missing than what was published menu. Upma wasn’t good. Appam curries were fine. Otherwise it was eggs were properly cooked, juice was fresh. Since it was made in small quantities and made on demand it was good. Overall good for one night stay experience."
"neat and clean space , amenities what they are mentioned in MakeMyTrip all are satisfied. Especially there staff have good behaviour. What ever requirement needed at any time without any hesitation they do. Really appreciate that 👍"
ผผู้เข้าพักA fairly new hotel, with limited rooms but the service more than makes up for any disadvantages. Very friendly staff, decent buffet on offer, good location if you're looking for peace and quiet, and situated right next to a good mall. All in all, we had an excellent stay
ผผู้เข้าพักIt’s a great hotel with excellent service. For the first time, we truly felt at home. The place is very clean, with incredibly nice staff and a professional, passionate chef. They are so communicative and helpful.
They even surprised my friends with a birthday cake for their birthday, decorating the setup with flowers, rose petals, and candles. It was so kind and thoughtful of them! We were deeply touched, and I was completely speechless. Thank you!
AAustin KitHotel Arches is a great place to stay if you’re visiting Fort Kochi. Fantastic location near a lot of tourist attractions, shopping and cafes. Kerala Cafe is literally next door. The staff are very kind and helpful. Checkin was quick and easy. The room is basic but very clean. Bed was firm, lots of pillows and comfortable. Room faced the street but was pretty quiet and had no trouble sleeping. Aircon worked well and the room was stocked with water. No wash cloths which could be added as well as a safety deposit box…didn’t see one but also didn’t ask so it could have been there. Hotel felt very safe even as a solo woman traveler. I would definitely stay there again.
ผผู้เข้าพักThe recipient staff Saranya, Alan was very helpful and friendly and also room cleaning guy Anoop was very helpful thanks to them and come back again 👍👍👍
ผผู้เข้าพักEverything was excellent except the activity room. Nothing is in good condition. Would be good if they can maintain it since it would be very helpful when coming with kids. It's been 3 consecutive years i am coming here. The activity room needs to be improved.
SShiabudeenWe stayed at this three-star hotel in Kochi for one night during a family trip. The location is convenient, close to Ernakulam Town Railway station and easily accessible by public transport. The staff was polite and helpful, especially at the front desk.
The room was decently sized and clean, though the furniture and fixtures felt a bit dated. The air conditioning worked fine.
Overall, it’s a decent budget-friendly option for short stays, but there’s room for improvement in terms of amenities and upkeep. Good for travelers who are looking for basic comfort without splurging.
ผผู้เข้าพักthe base rooms in the old section of the building were very small, and there was no ventilation. thess rooms were just under their restaurant and was separate from the building that was shown in the pictures. since we were two females travelling the hotel ”upgraded” me to an ”executive” room which was in the new section of the hotel. that room was even smaller with one 5×4 bed and just enough space to pass through. the only advantage was it was in the new section and didn't look secluded.
breakfast options were very limited.
the best thing about the hotel was it's location. situated in the heart of fort kochi, it is very close to the fort kochi beach and other attractions.
TTraveling TanSapphire Club Metro offers a convenient and comfortable stay, ideally situated in the heart of the city. The location serves as a perfect base for exploring, with some of the area's famed tourist attractions, such as the Chinese nets and Jew Town, being just a 30-minute ride away. Despite the central location, the rides to these destinations are surprisingly inexpensive, adding to the convenience of the stay.
Room 201, while directly facing a wall, surprisingly retains a bright and inviting atmosphere. Sapphire Club Metro was a good choice for my travels because I was seeking a blend of city life convenience with easy access to cultural and historical sites.