"I requested a quiet room , which when I arrived was happy to see I was on the 5th floor . After the event I attended I came back to my room and was very upset to be met by very loud music blaring into the room from outside , this continued all night and stopped at 5am . I managed 1hours sleep , I was mortified . This ruined my experience."
"I really enjoyed my stay at this hotel… I was only using this hotel as I was staying over in Leeds due to work commitments and was looking for somewhere to put my head down for a night and this hotel was very good for what I needed and was definately use this hotel again if and when I need to in the future… Room was clean and bed was comfortable and the room had everything in it I needed to…"
"Good location with a pay on display car park opposite. 10 minutes walk to train station and city centre. Friendly staff and has a bar and offers food.
Rooms not massive but big enough and showers are powerful!"
"Wonderful, spacious and clean room. The bathroom was also clean and tidy. The ironing facilities were optimal, nice view and comfortable bed. Would have been nice to have some biscuits to accompany the tea selection. Overall, will stay again"
"Great location for our stay, central for what we were there for. Pricey for what you get but for the time of year it was to be expected. This was a very rare mother/daughter night away for my daughters 15th birthday, info as added to our “special occasion section” upon booking but sadly no note or card upon arrival. Hotel was spotless but our room (209) had a potent stench of sewerage upon check in. Bed was SO comfy which was a plus. S"
"Had a lovely time, great touch having the option for the lounge and a check out at 5pm was fab to have time to look round Leeds , the spa was great , and all the staff were lovely"
ผผู้เข้าพักSuch a beautiful hotel. Room was lovely staff were so lovely and helpful. We stayed for 2 nights and received 2 free drinks for skipping housekeeping. Perfect location for train station and the nightlife. Would definitely return
ผผู้เข้าพักLovely rooms, welcoming and kind staff in general. However there were some minor things that became a little bit of a concern. For example, leaky shower pipe, worn out shower, fridge in room was great but it didn't really make my drinks cold enough, the window was a bit small making the room not lit up enough during the day, even though the tv had WiFi it wasn't a smart tv and I couldn't connect my phone to it. A bit disappointing because it was a large tv lol
To make things worse, I was trying to order food at the bar and the person asked me to sit down so that he can take my order from the table. I did that, and he never came back even though he was serving customers seated around me. It was awkward and I was almost amused by it. When I left, he asked me ”no food order?” Lol . Anyway, overall it was moderately pleasant would give it 3 out 5
ผผู้เข้าพักIt is a very beautiful hotel with lots of history. I stayed on the 7th floor and had a view across the square. There was a problem during my stay but the front of House Manager Dean who is not only funny, friendly and brilliant sorted it swiftly and efficiently for me. I will definately be staying again.
PPFHOCustomer services was up to par, and the location of the hotel was honestly pretty wonderful-but the lack of amenities made the hotel nights kind of frustrating. This leads to the most prominent issue- the lack of a fridge; which in my opinion should be a common staple across all hotels. So although in I would still recommend this hotel to other tourists a fridge across all rooms is extremely recommended so guests could store a diverse choice of food and drinks that they desire.