"11/10. Been booking with Diane for quite some time, my partner and I. This has been our favorite hotel in Cebu, and we are gatekeeping it lol
But in our recent stay, I feel like we were not supposed to have the correct room that we're supposed to get, but not really sure about it. I booked a Superior Room with a City view so we can watch some fireworks during Christmas Eve, but when we came into the room, the window was a small one, and when we tried to open the window, we could only see equipment outside blocking the window and the view; the window was forced to just open maybe just 5 inches and that's it. I don't know what City View I was supposed to see. Overall, that's just my only concern. The girl from the reception wearing white did not seem happy (those that are in green uniforms are fine, I love them and those in the dining area even in the rooftop - but the girl in the reception that day idk whats with her) when giving us the room key, she was smiling a little bit, but I could feel she wanted us to just go and disappear in front of her.
Overall, we just brush it off and moved on with our day and enjoyed the view from that little window and the from the rooftop. We still love Diane's and will still keep recommending this to our friends and family ofcourse. 11/10."
"This is the real MBS of the Philippines! Top rated from comfort, quality, efficiency,hospitality and very spacious rooms and friendly staffs! Foods for breakfast and in the executive Lounge are superb and sumptuous! You will never feel hungry with your stay and accommodation!I would like to thank their manager ma’am Sherryl who entertained me and upgraded my room to signature room with King Bed as I checked-in late from the airport!Sir Renei who oriented and assisted me to my room!Sir Jaycaro who assisted and accommodated me together with ma’am Leona at Executive Lounge 23. My sunset time was never wasted with happy tummy and unlimited wine, beers etc.Ma’am Divinagracia ground staff and all the staffs of the property for the respect and hospitality in each corner of the resort! This is the best among the best 5 star ⭐ hotels I’ve been staying so far! No doubt and definitely I’ll come back! All the kind gestures of all the staffs are appreciated! Kudos to the Team👏👏👏"
"This was our third stay at the Lex Hotel excellent staff friendly so very helpful, the cleaning staff were brilliant nothing was to much trouble if you need a clean relaxing Hotel to stay while in Cebu we highly recommend the Lex hotel"