"My girlfriend recently stayed at Royal M, and while the place itself was nice, the staff service was disappointing. Each time she asked something, the response she got was “I don’t know.” It happened more than once, and it gave the impression that the staff weren’t trained well or didn’t want to help.
A hotel like Royal M should have staff who are attentive, informed, and ready to assist guests properly. Hopefully, management can improve the training and communication of their team because the experience could have been much better."
"Хороший отель, отличные завтраки. Очень хорошая, красивая территория, бассейн, пляж, теннисные корты , падл. Рестораны с вкусной едой. Хочу поблагодарить менеджера Joel , который решил очень быстро нашу проблему."
"We stayed already from bab al qasr we just transfer in Hilton to Experience how was it here. We stayed at this hotel for 5 days. We know already Hilton Branches from Germany. The hotel is nice and very big, our experience there when we check in is not too busy in the lobby and the warm greeting from the staff is not too warmed just like they treated us like just only the guest that payed for the room . My husband do the check in and from the FO staff tell that our breakfast is not included, then later on we check our booking since we booked it by trip.com and we showed them the booking confirmation that our breakfast was already included . Still she insisted that they can’t find it and she need to call the reservation department to confirm it and after that they said it’s already included . Then we are fine, since we have a small kid and need some food to put in the fridge we requested to the FO staff in the evening that we don’t need the minibar and they can removed it so that we can used it. The staff said he will send someone to remove it,we waited till next day because Nobody come . We go again to the lobby to follow up. We meet one lady there I think she’s from the reservation team, I think her name was Lisa. She help us to follow up about the minibar and she call the housekeeping department to clean our room. She’s very helpful and friendly. My daughter likes her too 😊The breakfast buffet in Hilton was very huge you have too many options and the food is also good. My daughter loves pancake she always go to the pancake station, the cook who make the pancake he’s a guy I forgot to get his name 😅 he’s very friendly and always smiling when we ask for some pancakes . Just only one thing we observed that the hot drinks is always takes time to come and sometimes is double. Maybe the communication should make it more better,so not much thing needed to throw and the time much more efficient . I would like to thank to shariah and Jee Ann from breakfast hostess they greet us every morning when we go to the restaurant and ask us if everything is fine.The simple warmth greetings always make a day.They have kidsclub to offer so that you can bring your own kids to play or you can leave there for awhile. On our 3rd day we ask about late checkout in FO for our 5th day because we had a late night flight they requested it to the reservation agent to to ask the availability and the price. They tell us that we need to inquired it again on our 5th day they make a note for late checkout. So we go to FO on our last day ask about the late checkout, I think his name was Ronald he told us that they don’t have any information, we are disappointed because the communication in this hotel is not working. But thanks to Ronald that he helped us to make a late checkout and extend our stayed for a couple of hours. Of course you need to Pay for late checkout. About the our room was very nice sea view,but it’s much better if you booked it with sea view and you can see the Emirates palace view or City view. We jus thought if you book sea view its automatic that you see the Emirates palace view and sea view but it’s not you just see the pool view and sea view."
"This hotel is perfect for a stay in Abu dhabi. The staff are very friendly and welcoming, and catering staff accommodated me being vegan. They gave me a selection of vegan options every morning. We ate at two restaurants in the hotel, Indigo (indian) and Prego (Italian) both were very nice. The hotel is attached to Abu Dhabi mall which was vegan convenient having a toddler with us, many child friendly places in the mall. The hotel also has a baby pool and kids play room which was nice. Overall really happy with the stay, excellent hotel in a great location. Definitely recommend staying here."
"I had a wonderful stay at this hotel! The room was clean, comfortable, and well-maintained, and the overall atmosphere was welcoming and peaceful. What truly made my experience exceptional, though, was the outstanding service.
A special thank you to Ali, who went above and beyond to take care of me during my stay. He was attentive, friendly, and always ready to help with anything I needed. His professionalism and kindness made a real difference and truly enhanced my visit.
I highly recommend this hotel—not only for the quality of the accommodations but also for the excellent staff like Ali who make guests feel genuinely valued."
"Очень чистый отель. Приятный и вежливый персонал. В номер можно просить бесплатную воду безлимитно. С пн по чт бесплатные ужины (шведский стол) для всех + во время ужина с 18 до 19 вечера дадут пиво или бокал очень качественного вина на каждого из вас.
Отель однозначно рекомендую!"
"Place is good generally. However a few issues stands out. At reception check-in, they will ask you to email them your booking details or take a photo of your app booking. Please remember to hide certain private details ie. Trip.com pin number as that is only for our personal use. We waited about 1hr for checking almost 3pm the usual check-in time although many people were checking out earlier. When we entered room, bedsheets were all wet. It didn't dry properly, both beds were wet. They helped us changed. Then the lights short-circuited, they need to reset. Then the toilet choked. The flushing mechanism can be improved, it gets stuck when you press the button and flushing is not smooth. breakfast was decent, limited options for mains. Overall, it was passable. But for Yas island hotel and brand name of park inn, we expected a lot better. Similar to a budget hotel vibe"