"Staff were really friendly and hotel overall was great. However, I will say that the service was appalling. Particularly the room service. Several times over several days, I had called up as not mugs were put in the room, radio didn’t work, no spoons/stirers were there (for example), but no one came. Two times I had to go down to the desk and ask personally and other times, I just forgot about it. This is just a few issues we had.
My thoughts and opinions were shared with staff on checkout and an apology was given, but a good will gesture would have been nice, particularly since I had a list of bad experiences."
"This hotel features a unique style with its sandy yellow architecture reminiscent of old Dubai, making it a very comfortable stay. The terrace rooms offer beautiful views of the hotel pool and beach, and from a distance, you can even see a mosque. April mornings are delightful for sunbathing on the beach. The seafood buffet for two at AED 390 is a great deal, though the taste is just average, and dining options nearby are limited, mostly consisting of hotels and upscale residences. It's a 15-minute drive to the mosque and 30 minutes to the Louvre Museum. After 11 AM, you can enjoy a small boat ride around the hotel, which can be a bit dull but adds to the activities available. The gym is separated by gender, which might be a slight inconvenience for couples. Overall, we are very satisfied with our stay at the hotel."
"This was an absolutely wonderful hotel. We stayed for 5 nights. Staff, from the concierge, to the doorman, to the cleaners were all polite and friendly. Breakfast was a good spread. They treat you like a VIP whereever you go. Room was clean and service was prompt. We were greeted by Saleh at the reception counter, he was a very friendly and helpful, knows who we were and greeted us by our names everytime we passed by the counter.
Connectivity to Abu Dhabi mall is also a big win.
The location has a few more authentic restaurants if you care to venture a bit further. Al Aqsa a place that sells only Kunafah and baklava is only 10 mins walk away. We went there every night."
"Overall Services is fine. Jsut the pool is too far from the hotel to travel back & forth while swimming.
With regards to Food Service it is plenty as always and the coffee is good as 24hours available for the guests."
"I had a wonderful stay at this hotel! The room was clean, comfortable, and well-maintained, and the overall atmosphere was welcoming and peaceful. What truly made my experience exceptional, though, was the outstanding service.
A special thank you to Ali, who went above and beyond to take care of me during my stay. He was attentive, friendly, and always ready to help with anything I needed. His professionalism and kindness made a real difference and truly enhanced my visit.
I highly recommend this hotel—not only for the quality of the accommodations but also for the excellent staff like Ali who make guests feel genuinely valued."
"Хороший отель, отличные завтраки. Очень хорошая, красивая территория, бассейн, пляж, теннисные корты , падл. Рестораны с вкусной едой. Хочу поблагодарить менеджера Joel , который решил очень быстро нашу проблему."
"Place is good generally. However a few issues stands out. At reception check-in, they will ask you to email them your booking details or take a photo of your app booking. Please remember to hide certain private details ie. Trip.com pin number as that is only for our personal use. We waited about 1hr for checking almost 3pm the usual check-in time although many people were checking out earlier. When we entered room, bedsheets were all wet. It didn't dry properly, both beds were wet. They helped us changed. Then the lights short-circuited, they need to reset. Then the toilet choked. The flushing mechanism can be improved, it gets stuck when you press the button and flushing is not smooth. breakfast was decent, limited options for mains. Overall, it was passable. But for Yas island hotel and brand name of park inn, we expected a lot better. Similar to a budget hotel vibe"
"We stayed already from bab al qasr we just transfer in Hilton to Experience how was it here. We stayed at this hotel for 5 days. We know already Hilton Branches from Germany. The hotel is nice and very big, our experience there when we check in is not too busy in the lobby and the warm greeting from the staff is not too warmed just like they treated us like just only the guest that payed for the room . My husband do the check in and from the FO staff tell that our breakfast is not included, then later on we check our booking since we booked it by trip.com and we showed them the booking confirmation that our breakfast was already included . Still she insisted that they can’t find it and she need to call the reservation department to confirm it and after that they said it’s already included . Then we are fine, since we have a small kid and need some food to put in the fridge we requested to the FO staff in the evening that we don’t need the minibar and they can removed it so that we can used it. The staff said he will send someone to remove it,we waited till next day because Nobody come . We go again to the lobby to follow up. We meet one lady there I think she’s from the reservation team, I think her name was Lisa. She help us to follow up about the minibar and she call the housekeeping department to clean our room. She’s very helpful and friendly. My daughter likes her too 😊The breakfast buffet in Hilton was very huge you have too many options and the food is also good. My daughter loves pancake she always go to the pancake station, the cook who make the pancake he’s a guy I forgot to get his name 😅 he’s very friendly and always smiling when we ask for some pancakes . Just only one thing we observed that the hot drinks is always takes time to come and sometimes is double. Maybe the communication should make it more better,so not much thing needed to throw and the time much more efficient . I would like to thank to shariah and Jee Ann from breakfast hostess they greet us every morning when we go to the restaurant and ask us if everything is fine.The simple warmth greetings always make a day.They have kidsclub to offer so that you can bring your own kids to play or you can leave there for awhile. On our 3rd day we ask about late checkout in FO for our 5th day because we had a late night flight they requested it to the reservation agent to to ask the availability and the price. They tell us that we need to inquired it again on our 5th day they make a note for late checkout. So we go to FO on our last day ask about the late checkout, I think his name was Ronald he told us that they don’t have any information, we are disappointed because the communication in this hotel is not working. But thanks to Ronald that he helped us to make a late checkout and extend our stayed for a couple of hours. Of course you need to Pay for late checkout. About the our room was very nice sea view,but it’s much better if you booked it with sea view and you can see the Emirates palace view or City view. We jus thought if you book sea view its automatic that you see the Emirates palace view and sea view but it’s not you just see the pool view and sea view."