My stay was amazing! The staff was so friendly and helpful. Always eager to help and answer questions. Keira Valdez is an awesome server, covers the pool area, she does a fantastic job and is super friendly. The food was great, the activities group is right up there as well! The diving was closed out due to weather for a couple of days and they did an amazing job keeping us entertained while we waited for the weather to clear. I would recommend the Wyndham Cozumel resort to anyone! Super family friendly as well. I’ll definitely be coming back!
Overall the stay was wonderful. Especially, the Preferred Staff. Entertainment staff were very interactive with everyone. Aaron at Dreams always a joy!! Maintenance needs some TLC, lighting along the walkways needs improvement. Restaurants need to qualified guest prior to being seated to prevent unruly drunks that ruin the ambiance. (We experienced this.) Just a little tweaking by Hyatt for overall improvement.
Let me start by saying I have been traveling to Cozumel for most of my life and this hotel was the first I stayed in 40 years ago, although under a different name at that time. I had high expectations but unfortunately, was very disappointed. Let start off by saying the staff was friendly and grounds were very nice but that's where the good points stop. Let me start with the food if you can call it that. IT is absolutley horrible almost non edible. After day 1 no one in our party of 5 would eat there. They are not even able to make burgers and fries taste good at the beach bar. As mentioned by other reviewers the elevator issue is a joke we were on the 9th floor and most of the time to go stop off by the room meant caring out 30-45 minutes for a round trip. The one out of 3 working elevators (which included the staff elevator) was actually working and measures maybe 3ft by 5ft and holds 5 people. This does not include all the staff trying to use it to move bags and room service. If you are going soon insist on a lower floor. We had also reserved a King bed and got two full beds. I love Cozumel and will be back many more times but it took 40 years for me to return to Grand Park and it will be a lot longer before I ever stay there again.