We had a very mixed experience at A & Em Art Hotel with my family. While the hotel itself is clean, rooms nice and big (we had deluxe), and location superb, the hotel has also its' disadvantages - the staff being the biggest of them. During our three night stay we met with several staff members and almost all of them seemed to be very indifferent if not straight up rude toward us. Not all, but most of them. We had one male receptionist and a bell boy who were very friendly and attentive. Another complaint goes to breakfast. How can it be possible that when a place serves breakfast until 10am they are run out of food at 9am!? We didn't get any pho soup and even the coffee had ran out. And the staff did absolutely nothing but said that that's how it is. A big group that had come in is not an explanation, they should know about their guests. Another explanation was guests from the hotel across the street. That doesn't fly either since it's part of the same group (A & Em Corner Hotel). I usually don't care that much about hotel breakfast but this time we were travelling with my wife and our 1y11m daughter and having no breakfast really made our life more difficult. Pros - clean hotel - nice and clean rooms with complimentary water bottles for each day - excellent location Cons - breakfast, should probably go at 6am to receive any - staff and their attitude (excluding one bell boy, one receptionist, and the cleaners)
ดี
421 รีวิว