ผผู้เข้าพักThe front desk staff were friendly and helpful, which I genuinely appreciated. Unfortunately, the overall experience was significantly let down by very poor housekeeping, which is disappointing for a new high-end hotel.
Upon check-in, there was an unpleasant smell in the bathroom. After investigating, we realised it was caused by housekeeping placing items such as the tissue box directly on the wet sink without drying it properly after cleaning, which resulted in a musty smell.
In addition, a friend staying in another room found that the coffee cup had not been replaced at all, and there were still coffee residues left inside, which is unacceptable.
The following day, after room service, even basic items such as tissues were not replenished.
To make matters worse, after checkout we were charged for mini bar usage, despite the fact that we did not touch the mini bar at all. This unexplained charge further added to the frustration.
For a newly opened luxury hotel, the housekeeping management and quality control are far below expectations. This stay did not reflect the standard one would expect at this level.
ผผู้เข้าพักThe hosts were incredibly kind and helpful, allowing for early check-in, a warm welcome, and luggage storage while guests checked out, among other things.
Positives:
1. Observing the boat and watching it enter and exit the harbour is wonderful
2. 1-minute walk from the free tram station
3. Nearby restaurants and supermarkets
4. Roll blinds in both rooms with 99% blackout
5. Provided with a large number of channels TV
6. Very nice mattress for sleeping
7. Acceptable water pressure in the head shower
8. All appliances are working properly.
9. Calm and quiet
10. The speed of wifi is wonderful
11. Windows have good soundproofing
12. Security is excellent.
Cons:
1. Neither toilet has a hand shower
ผผู้เข้าพักWe had a fantastic stay at the Melbourne Marriott Hotel Docklands. Everything about our experience was wonderful.
The highlight for us was definitely the pool. The water temperature was perfect—not too hot and not too cold—and our kids absolutely loved it. In fact, they didn’t want to get out! The view from the pool area was also amazing and made the experience even more special.
Breakfast was great with plenty of options, and the staff were incredibly friendly and accommodating throughout our stay. They made us feel very welcome and well looked after.
We will definitely stay here again in the future and have already recommended the hotel to our family and friends. A truly enjoyable stay!