Peppers Southern Cross Melbourne

Great location with excellent amenities and outstanding customer service. Highly recommend this hotel for a comfortable and convenient stay!

I was waiting for over 2 hours to get into room. After I got into the room, I found that coffee machine didn’t work. feel so disappointed.

It was ok, just want to mention that the photos don’t look like real rooms: 1. They don’t have a view at all (in the photos they show like a view of Docklands but not at all). 2. My room was in 2nd floor in the front of a gym, so it was very noisy, early morning from 6am you notice the noise from the gym. 3. Breakfast was average, not too much options, no good coffee. 4 parking area is super limited. What they do so good: customer service! Great and friendly. Cleaning. Very well.

Staff were lovely. Rooms were clean and beds comfy. Amazing location right by Marvel Stadium. We were in an accessible room. Large and spacious, AS compliant bathroom.

This hotel needs some serious work, it is clear that management hasn’t been training workers. It looked like hotel has been left behind, dark, chairs everywhere on top of each other next to elevators. Rooms are not even close to what they advertise on ***********. The room I booked didn’t even exist in this hotel, with the built in balcony!! It takes you 15min to find the pool area which is located at the other building, and u need to walk with bathrobe through the street and stairs. Rooms dusty and not cleaned properly. Bed, worst ever, too soft and seems like it’s broken at first. No one answered the phone from reception for days and nights, and we stayed 4 nights. Just in general one of the worst hotel experiences i’ve had in years. Disappointing, as this was our first ever visit in Melbourne. As if the night time staff (bartender with curly hair and blond guy from reception) were the hightlights of the visit, they were super helpful and professional.

location is perfect, right infront of the free tram zone, the room was clean. sadly when we arrived early in morning, there's no one in the receptionist desk and have to wait until someone out from the building so we can entered the building. and cannot ask for early checkin. otherwise the hotel is perfect. nice stay anyway.

Clean rooms and ideal location not too far from city centre ! Quiet at night and tram station just right at your doorstep .

Good, hotel but no views and there is extra for parking $49

Great location and service good. Our room lacked coffee pods and not enough tea bags The TV kept turning off. N0t having the ability to watch AFL footy on TV saturday night . was a disappointing - I would have been happy if we could have streamed it through our phone on Kayo love walk in shower as i have a disability and space i n room for my walker.