I was part of a larger wedding group staying here (well at least we thought we were staying here... more to come). As part of the wedding party, I was unable to check in to the hotel myself, but once the guests started arriving, I heard from my wife that there were issues with room availability. As more guests, and spouses of the wedding party arrived, we heard more individuals who had been told that they did not have accommodations for the night, including for those who had pre paid! What was supposed to be something you do not think about once a room has been booked, started to feature as a main source of stress for a significant number of guests, including for the bride and groom, who should absolutely have never had to think about this on their day. To make matters worse, was the fact that there was not only a complete lack of ownership from the hotel, but a complete indifference to the issues. There was no accountability, no apology, just a factual statement that there would not be a room available. Next came an excuse that it was due to 2 rooms that had suffered damage. Hard to believe 2 damaged rooms would put a half dozen out as unavailable. Added to this, these rooms were booked months ago. Why would those first in the booking queue be the first to lose their room? Money. Rooms had become available (despite the hotel supposedly being full) in the week before the wedding, at nearly double the group rate that was secured for the wedding. Those who had paid the group rate were being booted from the hotel for guests who were willing to pay that new rate. Its a disgusting and slimy business practice, and worse, they did not pre warn people that their rooms were lost, and were forced to scramble at the last minute after the wedding (~2AM). The very idea that the management would put people in this position knowing full well that they would be arriving at the hotel in the middle of the night, with little option (its a wedding, people had been drinking of course) is not only irresponsible, but bordering on predatory and neglectful. to make matters worse, the attitude and indifference displayed by the management confirmed this is likely not the first time this has happened (confirmed by other commenters), and something they do as standard practice. I will never pay another cent to any facility or associated business of Marriott given the experience and indifference displayed by the employees/management, and would recommend anyone accommodating a big group look at another hotel, as I would not wish this to be repeated on anyone.
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