The first night I was there they gave my room key to a very drunk that wasn't a registered guest, I called the office to ask for help. They said someone will be right up, NO ONE EVER came. I finally had to call the police after about an hour of her banging and yelling at my door, my children frightened of course. They took her to jail. I went down to the office to see why someone gave my key to this very very drunk lady. Not even bothering you check with me to see if I wanted her to have a key or if I knew her or anything. The one guy that was there said I don't know who have her a key. Lying straight to my face. I asked when the manager would be in and name, he said 10 and gave me a guys name. Considering how late it, I wanted to calm my daughters down and get them to sleep. The next morning, I made them change my room. I went from a partial ocean view to a brink wall view. The room was like a cave! Not to mention giant bugs and baseboards literally falling down. This was around 11ish, I waited was for the manager. The manager didn't even get there until 1145a. Then when I asked to speak to him and was informed it was a woman (another lie) she would even come out of her office to talk to me about my safety concerns for my children and I. Telling me to speak with the GM the following day when I would already be gone. I asked for a refund they said since I need oked through them I would have to cancel through them first. I spent and hour or n the phone with them as they we're unsuccessfully able to get ahold of the manager who was the one one who could fix this issue. However, again she refused to talk to anyone. However passing along the message since it was after 12 she wasn't going to give me a refund for the night I wasn't staying or doing anything to fix the issue from the night before. At this police police and my lawyer are going to have to get involved since clearly they do not care about the safety and well being of their guest. Nor, give refunds when they screw up. So I had to cut the trip short and watch my daughters cry because we we're now going to have to drive 6hrs home and not get to play in the sand. I paid 675 bucks for this nightmare! Not to mention the deposit! So livid right now!
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