Seemed under staffed. Long wait times. Took 40 minutes waiting in line to check in. Long wait times with the servers were delivering room service while waiting on tables too. Our room was missing coffee items.
ผผู้เข้าพักUnderground heated parking for cars, midsize suvs! Outdoor parking as well. All parking is free. This is a really nice quiet place to stay on the south west side of Edmonton. It is very new. I appreciated the: underground heated parking, the cleanliness, the bed and many pillows. I liked that the breakfast is included and served on the main level. I like that my room has a microwave, small fridge, and Keurig coffee. Complimentary coffee on the lobby level during the day. I like that they have a long bench with coat rack as well as closet. I like the large TV. I like that it is so close to great shopping and restaurants in Windermere community. It’s also right near Anthony Henday freeway. But note: I didn’t know they had underground parking until I read someone else’s review. I had messaged IHG and I was advised there was no underground parking at this location. So I called directly. Yes - there is free heated underground parking! (Not for large trucks though). Underground parking is SO important in a winter city! I highly recommend this hotel.
When we checked in we wanted some hot water to make a cup of tea. None in the rooms which was ok but when we went down to the lobby to ask they told my wife to walk down to the convenience store down the road and ask for some. This despite having the facilities in the breakfast room next to reception, they just couldn’t be bothered opening the door. Also rooms were dusty and old, and in need of significant repairs. For what they charge you would definitely expect better. Internet is portioned out by the day and throttled which I have never experienced before. Overall it is of the quality of a rent by the hour / 50 dollar a night motel trying to call itself a hotel. Technically they refer to themselves as a “truck stop” which is pretty much our experience. Much better value from any other hotel in the area at his price point. Highly unreccomended
ผผู้เข้าพักThere is a fridge and a microwave in the room which are ready. I like that a continental (cold) breakfast is included with the price of the room. Unfortunately the pool and the hot tub are closed. For the price of the hotel room, I would say we received great value. People at the reception were friendly and helpful. It is not close to downtown but they offer free self parking.
JJun-jun0424You get what you paid for. If you are looking for a very affordable place to stay and your only concern is your budget then this is your go to place in Edmonton area. Location wise, it is in an odd place and there aren't shops close to this location so you'll have to go out and drive if you need to buy something. With regards to service, they went above and beyond my requests and are super friendly and welcoming. I requested for a portable heater because they have no way to adjust the heat temp in each room (it's centralized) and they offered me this option for free. Their TVs are smart TV and I'm super amazed because you don't get this in bigger 3 star hotels where you pay almost double the price of what you pay here! You will just have to request in the front desk for the TV's remote control if you want to use the smart tv features like logging in on your streaming apps or casting/mirroring videos from your phone or tablets to the TV's screen..