I was unable to stay in my over $250 room due to bed bug infestation, which we discovered at 1:30 am when we returned to our room. Bed bugs in the bathroom, along the bed frame, on the desk, in my friend’s bag, in the suite kitchen. I have geotagged photos of the bed bugs. The hotel was fully booked so we knew we would have to find another hotel since we would not stay in an unsanitary, bed bug infested room. We requested a refund at the front desk. The attendant refused the refund, refused to help, refused to give any documentation of my complaint, refused to have anyone check the room or check it himself. He said that reimbursement would have to come through Priceline where I had booked the room. He said I could speak to the manager in the morning (“Brandy”). I requested a form or a way to officially document the issue so that I could share that with Priceline. I had a feeling that the hotel would not reimburse me. The attendant suddenly interrupted me, became aggressive with me, raised his voice, then began yelling and threatened to call police if we did not leave immediately. He continued yelling at me so we left because we felt intimidated. He was not wearing any uniform or name tag. After 3 days of me trying to reach management and Priceline, with multiple desk attendants saying managers were not on the premises, the GM Scott returned my call and said Orkin had inspected the room and found no bed bugs. He refused reimbursement. I am not surprised that after 3 days of the hotel being able to clean the room that Orkin did not find much. Why would I, a customer who just wanted a peaceful night’s sleep and who had already pre-paid the room, lie about bed bugs? We were unable to use the room. We had to drive to Durham and pay for another room. I also noticed that my card was charged twice - once through Priceline and once from Residence Inn. This is fraud. I simply requested full reimbursement for this room which I was unable to stay in due to unsanitary conditions and reached no hotel employees or managers who were sympathetic, apologetic, or in any way helpful.
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