"Overall, I had a pleasant stay at the hotel. The location was excellent—very convenient and close to key attractions, making it easy to get around. The amenities were good and met my needs, though there is still a little room for improvement. The staff were friendly, accommodating, and provided good service throughout my stay. The hotel was also clean and well-maintained, which made for a comfortable experience. Overall, I would recommend this hotel and would consider staying here again in the future."
"We stayed in a Deluxe Room, but we experienced several issues during our stay.
First, the air conditioning was set to automatic mode. Even though I tried to set the temperature to 16°C because the room was too hot, it kept returning to 28–29°C. I was unable to change or control the temperature properly.
Also, the toilet bowl was clogged. It could not flush properly, and the water was draining very slowly. I called for assistance, but instead of fixing the problem, the housekeeper only provided a toilet plunger and said that she would leave it in the room. This was very inconvenient and frustrating, especially when using the toilet. After using it, we could not use the toilet again immediately because the waste remained in the bowl due to the slow flushing.
I hope this issue can be properly addressed and that better assistance will be provided to guests in the future."
"I really appreciate the warm gestures of the staff, they're accommodating and friendly. Big thumbs up!! 🤩 However, the room 327 in deluxe needs minor cleaning because I can see some dust on the bed board and mirrors. And they should have insect repellent spray like baygon since I've been bitten by mosquitoes the entire night. Overall, good and will highly recommend it to others!"