"I had a wonderful stay at this hotel and would happily rate it 4.5 out of 5. From the moment I arrived, the staff were welcoming, professional, and always ready to help with any requests.
The room was clean, comfortable, and well-maintained, with all the essential amenities provided. The bed was especially comfortable, ensuring a great night’s sleep. I also appreciated the quiet atmosphere, which made it easy to relax.
The location was very convenient, with easy access to nearby attractions, shops, and transport links. Breakfast was enjoyable with a good variety of options, although there is still a bit of room for improvement in terms of selection.
The only minor downside was that some facilities felt slightly dated, but this didn’t significantly impact my overall experience.
Overall, I had a very pleasant stay and would definitely recommend this hotel to others. With a few small improvements, it could easily be a perfect 5-star experience."
"The hotel is conveniently located near the train station, with a Co‑op supermarket just a short walk away. The property feels quite new, and the facilities are all in great condition. The room itself was spacious and comfortable. Although the housekeeping wasn’t particularly thorough, it was acceptable overall. I would still highly recommend this hotel if you’re planning to spend time exploring Leeds."
"Amazing hotel, perfect location, very clean. I wish I had more time to have a bath, etc!
The staff was friendly too.
A couple of hiccups: my card didn’t work, and another customer had the same issue at the same time, so it must be common. Also my shampoo pump didn’t work so I couldn’t shampoo."
"We’re a couple who decided to visit Leeds and booked this hotel last minute. It turned out to be an excellent choice.
Customer service was top-notch from start to finish — staff were genuinely helpful and accommodating with every request. The room and all common areas were spotless, which immediately set the right impression.
Breakfast exceeded expectations: fresh, well organised, and plenty of choice. The overall environment was great too. The Royal Armouries are right behind the hotel, with lakes surrounding the area, making it a beautiful and relaxing spot. We were lucky to have sunny weather on Saturday, which made it even better.
Highly recommended. Solid experience all round."
"Lovely rooms, welcoming and kind staff in general. However there were some minor things that became a little bit of a concern. For example, leaky shower pipe, worn out shower, fridge in room was great but it didn't really make my drinks cold enough, the window was a bit small making the room not lit up enough during the day, even though the tv had WiFi it wasn't a smart tv and I couldn't connect my phone to it. A bit disappointing because it was a large tv lol
To make things worse, I was trying to order food at the bar and the person asked me to sit down so that he can take my order from the table. I did that, and he never came back even though he was serving customers seated around me. It was awkward and I was almost amused by it. When I left, he asked me ”no food order?” Lol . Anyway, overall it was moderately pleasant would give it 3 out 5"