"first room we got was dirty and had what i think was burnt bacon on the floor and some stains on the bed, along with a fish type smell so we got swapped, second room was great though, no window in either room but did have air conditioning so can’t complain. The lifts are not very great very unsettling so we opted for the stairs instead, but the stairwell in some areas was riddled with damp and mould so quite a hazard. entrance is in an alleyway which was really uncomfortable to get in, but based right in the centre which is exactly as we wanted. we staff at the reception was great the lady who swapped us was amazing, and another man there on the second day we informed him of a problem with the lift and he was lovely and kind, would recommend for maybe a one night stay or someone where just to sleep, not a hotel you’d want to stay in for a day.
note though that it does inform you on the FAQs that there is no room service during your stay unless you request it before 10am, so no fresh towels each day, which wasn’t a problem for us but may be for some others.
photos attached are regarding the first room"
"Really nice service and quiet clean hotel. Price is affordable I would really recommend it. They have done some changes recently and they have improve the common space in the lounge. Love the place"
"In general, this hotel was worth booking. The staffs there were very kind and helpful. The foods served in breakfast were so far so good. The family room was tidy but could be a much better for the general hygiene condition.
In view of the price for the room, it worth for a family to have a short stay in here"
"Staff were exceptional upon arrival and the room was everything we needed and more. Modern, spacious, clean, and the hotel amenities have everything you'd need including a gym and laundry room. The included mini kitchen in our double room could easily manage a small meal for two if necessary whilst also benefitting from a good sized fridge, 2× hotplate stove and, conveniently, a mini dishwasher. Less than 2 minutes from the Bullring and under 10min from countless shops, bars and restaurants. Definitely one of the best hotel deals I've had. Recommended."
"We had a wonderful stay at this hotel! The location is absolutely perfect—situated right by the scenic canal district with stunning views and an incredible selection of great food options just steps away. Our room was wonderfully quiet, pristine, and well-cleaned throughout our stay, offering a peaceful retreat after a day of exploring. A major highlight was the hotel breakfast; the full English breakfast was fantastic and the perfect way to start the day. I highly recommend this hotel for anyone looking for great views, delicious food, and a comfortable, quiet night's sleep!"
"Staff friendly and welcoming. They kindly arranged a complimentary birthday treat in the room. Grateful for that.
Room was clean, spacious enough with 2x double beds. Bathroom
With shower clean.
Breakfast was lovely.
Really enjoyed our stay."
"Staff at reception was friendly. Basic room for 1 night is acceptable. Just a few minutes walk from the train station.Check out was 10am but I done a late check out for £20 Up to 1pm.Need to ask for hairdryer at reception and no kettle in room.I asked for the highest floor room and request for the back of hotel as it’s quieter.Front of hotel their are bars and restaurants nearby .I was on the third floor.I didn’t hear anything."
"The hotel was well situated in the town, 10 mins from train station, 10 mins from shops and 24 to utilita arena, few mins to 02 academy. The hotel hallways smelt horrible, the room was clean and had a kettle, cups, towels, tea and coffee and shampoo/conditioner and shower gel. Breakfast was basic cereal and toast, few pasteries and was very nicely. Very cheap so you get what you pay for"