"We really loved the hotel it deserved the 4 stars. The rooms are very nicely furnished the staff especially the receptiont Oxana was super friendly and helpful. We could also store our luggage without problem on our last day to do some sightseeing. The room was spacios enough, clean and silent ideal for families and rest. The cot we asked for was already waiting for us in the room. We highly recommend it as accommodation."
"I really wanted to like this place. It’s in quite a good location near the museum and walkable to old town but it wasn’t in old town nor was it a five star hotel the noise from the construction during the day meant that I chose to stay in a different hotel instead, but the price of this place was so cheap that I’d probably recommend staying here in the future. The room was punching far above its weight for what you pay. It had a large double bed plenty of room to put suitcase and luggage. A great ensuite good water pressure nothing really to complain about with this hotel except that I’ve already booked another five star hotel. I want to stay there instead "
"This hotel's location is its strongest point - its a single tram ride to the Old town or the main train station. It does go down-hill from this point on.
The weakest point of this hotel is the staff. The receptionist (fair hair, glasses, on duty afternoon 25/09/25 and morning 26/09/25) was positively rude, and it marred the whole experience of the stay in this hotel. When I enquired about the breakfast options (continental vs. cooked) the reply I got was: 'explain the difference'. When I asked about the tram number to the Old town's main square, the reply was ' you have to read the signs on the tram stop'. When I asked to put the suitcase in the storeroom, a very stern (if not aggressive): 'you bring me the key back immediately' was hurled at me... During the 24 hour stay, there wasn't a single person (reception/catering/housekeeping staff) who smiled and/or made you feel welcome. Similar feedbacks have been posted previously, and obviously nothing nothing has changed, so please be prepared for the similar treatment.
The breakfast experience was awful. The photos are misleading, the drawing posters are no longer on the wall and the room feels cold and unwelcoming. At 9 AM finding a free table was a challenge, and I witnessed people sharing large tables put together, instead of single tables being provided. You get your drinks from one room and food from the other - in the meantime, someone else has taken your table. The plates provided were a joke, dessert plates of 10 cm in size, so as to make people get up and refill from buffet!
Scramble egg tray (just about the only edible food) was empty at the peak time (9 AM). This situation could've been easily avoided with a bit of communication between the reception and the kitchen, in terms of guest numbers.
WIFI was just about adequate.
Overall, really unpleasant experience and they will not be getting my custom again. Advice: pay few Euros more and book elsewhere!"