"Don't hesitate to complain if you have concern about the room you booked that is different than what you received. I booked 2 bedroom 2 bathroom, I received only 1 bathroom, and 1 main bathroom was purposely locked. I complained, got free bfast for the next day and room changed. Although it kinda ruin my plan because of moving much, but ok lah. I will book again if come to richmond."