The rooms do not have air conditioners. Extremely hot even when you open the windows. You wake up in a sweat! Internet is horrible. We had a luxury suite and paid more for this particular room, but it was so hot. Our stay was miserable. We sent our family to another hotel because of the conditions. Big mistake coming here
On Trip.com, the 'Lily Room' was shown to have a bathtub in the bathroom, which was one of the reasons we chose this room, despite the higher price. However, when we checked in, the hotel offered us a room with no bathtub.
The hotel is clean overall. The hotel lobby floor needs polishing. It looks very dull. The hotel's décor and furniture, such as the wardrobe, looks very commercial and not at all high-end. We also found that the hand wash and shower gel were in Aesop bottles, but were not actually Aesop products (we recognised this because we use the same products at home and they smell completely different). It is disappointing to experience this in a four-star hotel. It is not a five-star hotel – there is no doorman. The cleaner started vacuuming the corridor at 8:30 am.
Overall, we were disappointed and don't think the price was worth it.