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The worst hotel experience I have ever had
We stayed at The Dominican Brussels for 3 nights, after carefully checking ratings and reviews. Unfortunately, it turned out to be the worst hotel experience we have ever had.
When we first entered the room, the bathtub was not properly cleaned and the complimentary snacks had already been opened. We overlooked this, but the real problem started the next morning. Despite the “Do Not Disturb” sign on our door, someone tried to open it and enter our room. Only after I shouted loudly did the person apologize and quickly run away down the corridor.
When I reported this to the reception, they admitted they had mistakenly assigned our room to another guest. They apologized, but honestly, what difference did it make? For the rest of our stay, we felt unsafe, worried that someone could open our door at any time, with no respect for our privacy.
The same night, around 3:00 AM, a man claiming to be hotel security banged aggressively on our door, causing panic. He didn’t speak English, and with hand gestures, he tried to tell us there had been a noise complaint from the neighboring room — even though there was no noise at all. Instead of simply calling our room, he chose to disturb us in the middle of the night, while earlier he had failed to prevent another guest from trying to enter our room.
This was an unacceptable breach of safety and privacy. As frequent travelers who have stayed at many hotels over the years, we have never experienced anything worse.
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