RRoti abonThe room was big , comfortable and clean..Highly recommended to stay here if you go to Surabaya
The bed is wide enough to sleep up to 3 persons 😁
ผผู้เข้าพักRooms are always impeccable and have everything you need. The bed is comfy and the shower excellent. Because the hotel is set well back from the main road there is never any noise from the street. Surabaya has two ‘main’ centres these days and the Shangri La sits about mid way between the two.
ผผู้ใช้ไม่ระบุชื่อGreat service from Front Office team, smooth check-in process and felt warm welcome by the team after hours of flight. Especially thanks to Franz from Concierge, he has been very friendly and passionate in sharing hotel facilities with us.
The property is a bit tiring but still keeping the high standard of JW brand.
Thank you JW Surabaya team!
ผผู้เข้าพักVery polite and helpful staff, good variety of breakfast. Complete gym facilities for work out. Hopefully more parking space will be provided in the future.
ผผู้ใช้ไม่ระบุชื่อWe enjoyed our stay here. The staff is very polite and helpful.
When we went to our room, we noticed a smoke smell, so they changed it, and the next room was good. Even though the hallway smelled like smoke pretty bad.
Bed and pillows are good. Shower is good. Enough space to place your things.
The pool is nice, there are table and chairs but no beds unfortunately. The pool is on the first floor so it’s mainly in the shades. The gym is small.
Breakfast was okay, lots of options like pancakes and waffles. But the coffee was terrible. Nobody could drank it. We asked for a new batch but it didn’t come.
It’s close to malls and other restaurants, but you have to cross a busy street.
FFirzahardynOne of the good hotels to try. Because there are many strategic places that sell cheap food and sungi because the location is in the middle of housing. The weather is cool and there is also a swimming pool. Suitable for families and couples for weekends or long holidays