There are a huge number of positives for staying at the Hotel Piazza Vecchia. It is a charming, historic property in the heart of Bergamo’s Citta Alta (Bergamo’s old town), a short walk from all the main sights of this delightful city. The location is superb, close to lots of excellent restaurants and shops, the funicular stops and the main historic sights of the city. Most of the accommodation seems to be near the station which is 15-20 minute walk to the funicular that takes you up to the historic old town (or another 15-20 minute walk up the hill if you are athletic) so it makes a lot of sense to stay here if tourism is the reason why you come to town. The hotel is located off one of the main old town streets, up a short flight of stairs to the reception desk. It’s eighteen steps, and a stairlift is available if you need help. To the three floors where the rooms are located there is a small lift. The check in and out was efficient and friendly, the receptionists are always welcoming and speak English. They really want to boost tourism to the city and were very nice to speak to. The written communication isn’t quite as strong. Before we arrived we requested an airport pick up, which they provide through a local driver who is very nice and speaks good English. We got no confirmation to say this was arranged so emailed again to be told that it was arranged. The pick up was fine but when we went to confirm the return to the airport we found the time they had was wrong. It was soon sorted out, but I would recommend double checking the details. Parking is also available at a nearby site. Our room was on the third floor. It had a balcony with a view of rooftops and the hills behind the city, a large TV (but only with Italian channels), good WiFi, a wardrobe and a very small safe, which again showed for us that Reception is a little inconsistent. I went to use it, followed the instructions and then couldn’t open it. I informed Reception (luckily, I had nothing in the safe) and that it needed resetting, but it didn’t happen during our time at the hotel. There is also a coffee machine, fridge and a comfortable bed and an air conditioner/heater. They provide cups, glasses and a corkscrew. The most irritating thing about the room we stayed in was that there was no ceiling light, just a wall light and three lamps, making the room quite dark and impossible to find anything in the wardrobe or drawers after dark without a torch. The only other downside to the room was that there was only one bin, a small one in the bathroom so it filled up quickly. The room also had a desk, a table and seats, which weren’t that comfortable, they were like garden furniture, so I suspect that they go on the balcony when the weather improves. The bathroom had a good shower. The sink was nicely designed but a bit impractical, with a sloping bottom to it and an overhanging tap which made shaving or washing your face awkward. Housekeeping was fine but the time they clean is very in
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