We were put in a third storey room and there was no elevator. There was no one around to assist with carrying our luggage up the stairs. I strained my knee doing it myself. Then I had two days of having to go up and down those stairs every time I wanted to go out. Before my vacation was over, I ended up buying a cane. Not a very good way to start a vacation.
The air conditioning in the restaurant was freezing cold. The location being so close to the beach was great. There were some restaurants within walking distance.
The room service is not good, the floor with coffee splash is not cleaned while the bath towels replaced.
The laundry is a headache, no coins available and I waited for 40 minutes but the person responsible for the coin exchange is nowhere, and finally the manager exchanged some coins for me somewhere else.
The location is good and easily go to to the old San Juan and airport, many restaurants nearby and gift store options.