ผผู้เข้าพักWE DO NOT RECOMMEND THIS HOTEL.
Despite a very good start which involved a very helpful early check-in for our group of four travelers (two rooms) and lots of friendly smiles from the hotel reception team, unfortunately our stay took a bit of a negative turn owing to some confusion over two additional bookings we had made to extend our stay following a change in our plans. I really find it hard to understand why this simple process caused confusion to the duty manager. The following day, despite clearly explaining that we had made additional bookings to extend our stay, the desk staff were confused and claimed that one of the room bookings was not confirmed. The duty manager was dismissive to us and actually ignored us, (even though he had perfectly good English to communicate with us), preferring to speak through another member of the reception team who was standing right next to him. After a wait of at least 15 minutes, I told him that we were not prepared to wait any longer and that he could let us know once the issue had been resolved. This was clearly an administrative problem between the hotel and Trip.com which soured our stay. The duty manager was unprofessional and discourteous towards his guests.
Our experience left us unwilling to use any of the hotel facilities other than the breakfast buffet. The breakfast buffet was very good and the staff team exceptional in their service and friendliness. We did use the lounge bar on one occasion and again, found the staff to be friendly and helpful - special mention to Jerushan, with whom we enjoyed a great conversation. He is a credit to the staff team. Perhaps given his people skills, he should be made a manager?!
Other than the reception area, the hotel is very tired and in desperate need of an upgrade. In our room, a light switch cover fell off, some bulbs were not working and the room was dirty - a build up of dust in the corners and on the wardrobe louvres which quite obviously suggested the rooms were only being given a superficial clean.
As said, we do not recommend this hotel and we will not stay here again. We expect far from a Ramada branded establishment.
ผผู้เข้าพักSheer British Colonial history setting from 150 years ago.
Immaculately observed, including the lowering of the Sri Lankan flag every day at 6pm, accompanied by a Scottish bagpiper!!
Excellent location, close to the city centre but just enough away, right be the sea, in front of the iconic Galle Face Green.
The pool is sourced from the sea water all the time. Good size, good facilities. Clean. Sunset views exceptional.
Food available in several locations in the hotel, including the popular, much talked about buffet breakfast and bar food. Prices reflect the maintenance of traditional cuisine in a the modern world…
But not as expensive as other modern hotels nearby, eg the Kingsbury.
Highly recommended.
We were here in the run up to Christmas 2025. The decorations will put many Christian countries to shame!.😁
They obliged us with a late check out.
Five stars!
PPrasanExcellent service from the team from the front door to the room service
Exceptional front desk staff
Vey convenient location easy to access to anywhere
Great view clean linen
TTaya DotsОтель когда-то наверное был шикарен, сейчас просто неплохой. Мебель старенькая, стены обветшалые, некоторые вещи (как выключатели) можно было бы тщательнее вытирать. Но в целом впечатления остались позитивные. Завтраки сытные, постель и кровать удобные, бассейн просто шикарен. Правда в выходные приезжают местные купаться, за отдельную цену. А в будни тихо и спокойно, ожидать свой напиток у сотрудника можно очень долго. Рядом с отелем железная дорога, весь день ходят поезда, днём не особо поспишь, но ночью поездка не ходят, ничего вашему сну не помешает.