ผผู้เข้าพักWE DO NOT RECOMMEND THIS HOTEL.
Despite a very good start which involved a very helpful early check-in for our group of four travelers (two rooms) and lots of friendly smiles from the hotel reception team, unfortunately our stay took a bit of a negative turn owing to some confusion over two additional bookings we had made to extend our stay following a change in our plans. I really find it hard to understand why this simple process caused confusion to the duty manager. The following day, despite clearly explaining that we had made additional bookings to extend our stay, the desk staff were confused and claimed that one of the room bookings was not confirmed. The duty manager was dismissive to us and actually ignored us, (even though he had perfectly good English to communicate with us), preferring to speak through another member of the reception team who was standing right next to him. After a wait of at least 15 minutes, I told him that we were not prepared to wait any longer and that he could let us know once the issue had been resolved. This was clearly an administrative problem between the hotel and Trip.com which soured our stay. The duty manager was unprofessional and discourteous towards his guests.
Our experience left us unwilling to use any of the hotel facilities other than the breakfast buffet. The breakfast buffet was very good and the staff team exceptional in their service and friendliness. We did use the lounge bar on one occasion and again, found the staff to be friendly and helpful - special mention to Jerushan, with whom we enjoyed a great conversation. He is a credit to the staff team. Perhaps given his people skills, he should be made a manager?!
Other than the reception area, the hotel is very tired and in desperate need of an upgrade. In our room, a light switch cover fell off, some bulbs were not working and the room was dirty - a build up of dust in the corners and on the wardrobe louvres which quite obviously suggested the rooms were only being given a superficial clean.
As said, we do not recommend this hotel and we will not stay here again. We expect far from a Ramada branded establishment.
TTaya DotsОтель когда-то наверное был шикарен, сейчас просто неплохой. Мебель старенькая, стены обветшалые, некоторые вещи (как выключатели) можно было бы тщательнее вытирать. Но в целом впечатления остались позитивные. Завтраки сытные, постель и кровать удобные, бассейн просто шикарен. Правда в выходные приезжают местные купаться, за отдельную цену. А в будни тихо и спокойно, ожидать свой напиток у сотрудника можно очень долго. Рядом с отелем железная дорога, весь день ходят поезда, днём не особо поспишь, но ночью поездка не ходят, ничего вашему сну не помешает.
AAlex RyanExtend my stay for 2 days an as usual breakfast is good room cleaning is good an transport is easy avail.becarefual for over charge from hotel looby 3 wheeler scooter they charge about 10000 ruppees if you took the hotel car which is expenisive where u can get 6000 ruppees if you book from the app pick me
MMariiaВсе, что вы видите на рекламных фото от отеля, ничему не верьте😂 это самый ужасный номер за всю историю путешествий. Даже во Вьетнаме в двойке было чудесно по сравнению с этим. Очень уставшая мебель и грязь. Но это еще ничего. Вот мертвые личинки тараканов это что то. А потом еще и сами они живые. Этот номер спас только вид с балкона.
Персонал очень приветливый, старался пойти на уступки, даже предложили поменять номер. Но это шило на мыло. В общем мне понравился только вид из номера и персонал. Больше ничего абсолютно)
Поменяйте мебель, сделайте немного ремонт, потравите тараканов, поставьте выше прайс и будет вам счастье.