ผผู้เข้าพักGood hotel if you can get it at a discount, overpriced if full price.
Its a newish hotel but some of the fixtures and fittings are already brokern like the side tables in the rooms.
The roof over the pool leaks.
The dining area does a good breakfast but could do with a proper clean and removing the christmas decorations that just collect dust and dirt.
Music played in resturant begins early and goes on all day and is a bit loud. There is a gym which is nice, but sometimes people play music speakers in there early which is also not good for hotel occupants.
So nice hotel but could do with some upkeep and cleaning and cheaper prices.
ผผู้เข้าพักWe were looking forward to trying out Prime Asia Hotel based on the photos seen online. We have mixed experience after our stay.
GOOD:
1. The rooftop pool was big enough with numerous seating options around it. The asian inspired gazebos on both ends gave a relaxing ambiance to the space.
2. Breakfast buffet had a wider array of dishes. We loved that they have two dishes each for Indian and Korean guests. Tumeric basmati rice was savory. Gochugang Eggs and Fish Cakes dish was delicious. Although Masala Chicken was lacking spices so was bland.
3. Housekeeping and Breakfast restaurant staff were engaging and quick to serve. Special mention are Iya of housekeeping and Ross of IMO.
4. Smart TV in the room so Netflix ready.
COULD BE IMPROVED:
According to their website: ”Welcome to Your Perfect Getaway.
A contemporary retreat featuring spacious accommodations and carefully curated amenities for every traveler.”
1. We booked a family room. Upon entering we were surprised to find NO bedside table. Does hotel management expect their guests to place their mobile phone, eyewear/prescription glasses, TV remote, etc on the floor? In the photos online, rooms had side tables. We had to go down to the reception to ask. To be fair, housekeeping staff searched for a side table and was able to bring a table (see photos).
2. No electric kettle and coffee/tea making amenities. Even lower standard hotels/motels have these. Had to borrow from IMO Restaurant.
3. Smart TV would not load Netflix. Another call to reception to have their technical staff come to fix it.
4. Room refrigerator would not turn on. Fourth call to reception for assistance. Housekeeping came again and we found out that the ref was defrosted by turning off the breaker.
To summarize, the hotel has a lot going for it. Hopefully management acts on these improvement points which are not hard to rectify. So for now only ⭐ ⭐ ⭐ overall.
ผผู้เข้าพักFirstly, the room is clean, hot shower and air-conditioning works perfectly fine, rooftop deck is impressive . Breakfast is okay. I booked for 1 night just to see how I go with this hotel as it is my first time. . Safety deposit box is not working, towels are overused, no handowels, have to request for one, mini fridge bar is not working. I checked in late, after my flight , wanting to catch up on much needed sleep. Next morning around 715am housekeeping knocked, then rang the doorbell bell woke me up, saying their doing a ROOM CHECK and that's a PROTOCOL in El Vistra to do that which is totally INSANE. I checked out right after, then reception told me they're doing a ROOM CHECK to make sure everything is in order for me to get my deposit. What an experience!!
ผผู้เข้าพักI chose this hotel as one of the amenities mentioned a sauna. Apparently, they don't have a sauna amenity-- but a room that has a sauna. That is awfully misleading. As soon as we checked in, I was already disappointed.
While it is new and recently renovated, I find the various elements of the room overdesigned and not very user-friendly. The peephole on the door was too high for either of us to reach. It also didn't have a cover (security risk). It might’ve been 6 feet. The chair and desk was not very ergonomic, the table was too high and the chair low. I dunno, seems like they designed the room for big people and I’m just a hobbit in a human world. The tables’ glass tops easily slides off because it doesn't have rubber feet to keep it in place. The sliding doors of the closet could easily overlap that it’d be hard to pull them to close properly. The bathroom door was unnecessarily huge. The bathtub setup is not very accessible, it’s setup way too high that you literally need a foot stool (that they have ready) to climb on. Needing a footstool and a handle is very accident-prone (the room we got was not senior/PWD-friendly, or even for someone with injuries). Even as an able-bodied person, it feel like one wrong slip on the stool can have disastrous consequences. The tub drain can easily be stepped on and then it closes, weird.
The staff were nice and friendly but it was odd that they didn’t seem too aware about various hotel policies and rules or even amenities when asked about: whether the sauna was an amenity, if asking for a bottled water was paid, if getting something printed at the front desk would be paid, or when the lights would turn on when the power went out. Speaking of the power going out, it took more than 5 minutes, perhaps even up to 10, for the generator to kick in or maybe it was the actual power coming back already--not sure. But there was absolutely no care to its customers about the power outage that we were just in the room waiting for the lights to come on… It was never spoken about when we checked out the next day. No one checked on us after the lights came back on either. We had to find the number to call the front desk as the phone needs power to work and the number on the keycard doesn't work.
Only one guy in the restaurant seemed to be on top of things during breakfast. Also seemed like they used powdered pineapple juice.
But hey, the bed was really comfy, everything was new and clean. The room was also spacious.