ผผู้เข้าพักWe stayed at their suite for 2 nights. Absolutely worth every penny we paid. Very large room with a small kitchen enough to cook a light meal for a small family. Beds are comfy. Location is quiet. We drove around the city so cannot comment on public transport. They have a carpark in the building. Restaurant for dinner and breakfast room are both up to par. We enjoyed our stay very much. Would recommend, and we plan to try out other hotels in the same brand in the future!
ผผู้เข้าพักVery well located and very comfortable hotel. Receptionist Ninno was very helpful with car rental and a day trip to Annecy and Ninno is a very cheerfull person. Everything was perfect.
ผผู้เข้าพักI was very disappointed with our stay at this hotel. Unfortunately, we encountered a few not very friendly staff at the reception. They didn’t do anything in particular that we would consider rude - but they just had a cold attitude. Some of their staff seem to have treated other guests a little differently for instance walking them to the lift and giving them more information about the hotel. This really impacted our experience at the hotel. However, I must say many of their staff were amazing, just a handful that were very cold and dismissive and this is not the level of hospitality you would expect from such a renowned hotel.
The room also looked and felt quite different than what is shown on trip.com and their official website.
I would still highly recommend this hotel if you’re visiting Lyon!
CCecilia FrenchThis hôtel is over rated. The reception area is minuscule, the overall layout is complicated with multiple small corridors and more doors than I have ever seen! The cleanliness was ok but it was very dated in the room. I had to cover The bedside table with a towel iPad the wood was chipped. The cushions also do not seem to be changed between customers. The shower was ok but not amazing as the water temperature kept changing on its own (most likely when someone in another room was using hit water). The soap dispenser in the shower contained a good quality soap, but it was almost empty so I couldn’t use it on day 2. I wouldn’t stay there again.
The staff were however super helpful and friendly.
ผผู้เข้าพักUitstekend hotel, niets aan te merken op de kamer of de hygiëne. Handig is de ondergrondse parking met valet service (aan een correcte prijs). Personeel is zeer vriendelijk en behulpzaam. Het enige probleem dat we hadden was het feit dat ondanks een eerdere mail en het extra nog specifiek op de dag van onze aankomst op voorhand telefonisch melden dat wij een kamer met 2 bedden vroegen, hier geen rekening mee werd gehouden wanneer wij in het hotel aankwamen en wij een kamer met één ”groot” bed kregen. De dag nadien kregen wij dan wel de gevraagde kamer met 2 bedden. Voor de rest was eigenlijk alles perfect !
AAudrey Claire GenevieveThe experience is not bad but not what I would expect from a 4 stars hotel. People working in the hotel are very nice, which is a big +. However, the cleanliness is so so in the room. There was a night I didn’t have hot water for shower for some reason. The breakfast is okay but I believe 17€ is a bit overpriced for what it is. Very nice service from the ladies there though. The gym isn’t a gym, it has no dumbbells, only one or two cardio machine and a musculation machine supposed to do everything but not very great. I would still recommend it, just don’t expect a 4 stars hotel as you would imagine it.
ผผู้เข้าพักGreat location, 5min walk to the station, there’s a nice restaurant next door as well as a small shop to buy any last minute toiletries or snacks and drinks.
The room itself was good, small bathroom but the beds were comfy and it just does the job.
Would stay again if I visit Lyon again.