I had made booking via Agoda and the hotel staff call to me for re-confirmed booking. I asked them for room which is located on high floor. But staff denied my request due to facing to heavy check-in on that day. But the way to answer is I’did not made direct booking with hotel. I had made via travel agent that not nice ways to reply to hotel clients. I was arriving by late noon and checking-in process was smooth, we have room assigned on 1st floor which is not same Agoda picture display while making reservation. No any drinking water provided as we paid 1600 baht. TV signal was not stable. I tried to forget everything about what staff did replied me prior my arrival. To make my stay smooth and I don’t want to thinking about anything during my leisure. In the morning, As staff mention that the hotel mentioned facing to groups check-in. Those people are gathering at the terrace and playing game next to my room. Those people make very noisy and don’t care other’s people who still in bed. Staff should be know how to handle with this situation and be approached them. But no one come around. I have present at reception before noon. Everything was smooth for checkout. I asked staff does the hotel provide drinking water or not ? They said they do provided it. I asked them go to prove it. And no one apologize with sincerely for their mistakes just ignore and return my deposit to me. No one ask me how was my stay is? The hospitality doesn’t mean build up the building to serve to the people but service need to be in the commons.The ways to answer that you are not made direct book with us. but via travel agent we could not assign any room as per your requested. I would not recommend this Hotel for other if they can find same rates and same ambient. Not valued for your money. The ways to answer is not professional.
11 รีวิว