"One of my favorite accommodations in Mexico. The resort was beautiful and the staff were incredibly friendly. After reading reviews of how tricky it was to find the resort we were nervous, but all we did was message the resort on whatsapp and they sent very clear instructions how to get there. You'd have to come in from Valladolid but that was a nice detour to see the city! I have stayed at big name resorts that were equally as nice that were charging triple the price, this place is an underrated gem and not crowded (we were the only two people on the resort, we felt like royalty). We will be back. As two history nerds we enjoyed that the grounds had their own mayan ruins and 3 cenotes to explore."
Very nice and authentic feel to the hotel. Room is as in pictures, comfortable and clean. Pool was a bit small to use. Limited breakfast choice for early risers but everything was tasty. Definitely a recommend.
La verdad es un lugar muy agradable la cueva fanulosa el agua de esta muy bien. El hotel
un poco menos amplio de lo que pensé en realidad .El personal es amable y muy atento para atenderlo a uno. Sobre la ubicación sin problemas. No tengo queja en general.....solo tuve un inconveniente.....una noche al entrar a mi habitación se percibía un olor muyyyyyy fuerte a orín o popo de gatito no lo sé , lo comenté en la recepción y su respuesta fue una evasión ....argumento la Srita que lo que olía así era la materia con la que están construidas los techos.....eso era inverosímil..... esto no me gustó en todo caso debía haber más inconformidades y no las había según me dijo la gente de la recepción. Me queje , nos sentamos a cenar y al regresar ya no olía.....que hicieron no lo supimos 🙂↔️ creo que debieron haber olvidado recojer los desechos de los gatitos....Si fue desagradable esto... Aún así me gustó salvo esto ...
Amazing stay – Highly recommended!
This hotel was absolutely wonderful. The views from inside were stunning, and the staff were incredibly kind and helpful. When they found out it was my first time visiting Mexico, they brought out a map of the city and went above and beyond by marking all the key spots — including what to see, opening hours, entrance fees, and how to get there.
They also recommended several authentic Mexican restaurants to try, giving me plenty of great options. On top of that, they provided detailed advice on how to travel around the area — including transportation tips and fair prices — which really helped me feel safe and confident exploring.
Their hospitality completely changed my perception of Mexico and made me feel very welcome. If I ever return to Valladolid, no matter how many times, I’ll definitely stay here again!
La atención fue muy buena, la habitación me pareció muy cómoda y limpia. Yo no pude almorzar en el restaurante pero el resto de mi grupo me dijo que la comida fue muy buena.
Está un poco retirado del centro, pero se puede ir en taxi rápido y barato. Caminando también es opción aunque de noche se siente un poco sola la calle.
We had a wonderful stay at Casa Bamboo. The room was very spacious and comfortable, making it a great place to relax after a day of exploring. Everything was clean and well maintained, and the atmosphere was very pleasant. The only small downside is that the pool is quite small, but overall it was still a great stay and we would happily return.