โรงแรมพร้อมระเบียงในเบอร์นเมาธ์

โรงแรมดีแต่ขาดความใส่ใจในรายละเอียด 😬 อาหารเช้าธรรมดา แทบไม่มีผลไม้สดเลย (แอปเปิ้ลและกล้วยสุกเกินไป) และผักไม่มากนัก แต่พนักงานก็เป็นมิตร (อัธยาศัยดีกว่าคนที่แผนกต้อนรับ) เชฟยุ่งทุกวันแต่ก็ยิ้มแย้มกับแขกทุกคน เป็นวิธีที่ดีในการเริ่มต้นวันใหม่ ขอบคุณ!:) พื้นที่สปาดีมาก เหมาะกับวันที่อากาศมืดครึ้ม!:) ห้องพักโอเค ไม่มีหน้าต่างให้เปิด ทำให้ไม่มีอากาศบริสุทธิ์ อุณหภูมิของน้ำค่อนข้างต่ำ ไม่สามารถอาบน้ำได้อย่างเต็มที่

This was our second visit to this hotel, we have unfortunately had the same experience twice. The hotel itself is lovely with great facilities. Rooms are lovely, Beds are huge and extremely comfy. Fluffy, luxury towels. The Pool area and pool are lovely, feel like you are abroad on a hot day. Although it is a fight for a Sun lounger. However it’s completely let down by the staff. The bar staffs attitude was appalling, it was an inconvenience for them to get our drinks each time. We had a Roast dinner at Old Harry Rocks - staff were much better in there and v accommodating, although I do believe this this a separate company to the hotel and it shows. Beef was tough in parts but still nice. Pork was lovely. On booking, breakfast is charged at £22 at but in the hotel it’s £15 so don’t fall into that trap. The staff had no idea what they were doing. They first couldn’t get our drinks order right, then they messed up our simple breakfast order. Some of us nearly finishing our breakfast before others even got their meal. The breakfast itself was very small, we were also only given half a mushroom?? For £22/£15 I would at least expect to have a whole Mushroom… They then didn’t know how to use the card machine..  Before we left we used the Spa, small but nice. Sauna was closed & pool was freezing. Hot Tub also wasn’t very warm.  Overall it was not a great experience, we will not be returning. To pay £260 minimum for a room for extremely poor service is criminal.

พวกเรามีความสุขมากที่ได้พักที่โรงแรมนี้ พนักงานและบริการทุกอย่างยอดเยี่ยมสมกับที่คาดหวังไว้

We specifically booked this hotel for our anniversary and they decorated the bed with petals which was a nice touch. The hotel itself was very nice but the rooms were a bit outdated and the toilet was dirty. There were quite a few downsides which did ruin our short stay. We booked this hotel specifically for the spa facilities mainly the jacuzzi pool but this was out of order before we got there and we were not informed of this otherwise we would’ve booked elsewhere and it wasn’t fixed for our entire stay. Swimming pool was decent but not the cleanest as i felt dirt on pool floor. On our last night we ran out of water and my wife is pregnant so i went to the night porter and asked for a bottle of water which they provide complimentary daily but he said he couldn't give me one and he could sell one from the bar, which i found ridiculous. The room didnt have a fridge so we couldnt buy any water and keep it cool. Parking was £10 a day which I believe should be included in the stay. Hotel staff were friendly other than that but I would probably look elsewhere next time. For the price we paid I did expect a lot more from the hotel.

Lovely hotel, great location. Loved the balcony, as well as the views from the balcony WiFi was terrible non existent which is disappointing in this day and age, which is why I didn't give it 5 stars throughout

Nice hotel clean & tidy, though tired in places. Breakfast was very good. Be very careful when choosing a room, I went for a room with a terrace little did I know It wasn't private, nor did it have a very good view whilst sat down, to ok when stood up. (see pictures,)

The hotel is quite old it’s not new and the amenities are not good at all they are no soaps some of the room heater doesn’t work we had to switch three rooms cause they were many issues going on but the service was good but not the worth the price