The room is not too big but very comfortable. The service here is great and the location is perfect .
I love the breakfast here , have lots of choice and the food are not bad.
Just an small issue happen is that the manger mixed up our room since we have a big group of 12 people , I have upgraded my room but the manger had wrongly give this upgraded room to my friend without notice.
But the manger have free out breakfast for apologies which I appreciated that and it’s a very service there.
Fuimos dos parejas. Una en habitación clásica y otra Executive.
Reserven siempre Executive. Es una habitación al uso de hotel de negocios, mientras que la clásica necesita atención urgente y parece más la de una pensión. En la Executive el inodoro estaba mal limpiado a la llegada y siguió así toda la estancia (3 noches). Algo impensable en otro lugar.
El recepcionista fue amable pese a su escaso inglés, aunque nos dio una habitación errónea se dio cuenta cuando llegábamos al ascensor.
Desayuno bien. Quizá no lo esperado para un 4 estrellas pero había variedad incluyendo algún plato típico.
Agua de cortesía pero solo el primer día.
Vistas a una comisaría, y muy cerca de la Gobernatura y del centro de Sofía en un camino fácil y seguro.
Sin ruido a pesar del ******.
El agua de la piscina decía estar a 29 grados. Pero no. Estaba HELADA.
En general buena experiencia para la pareja de la habitación Executive.
It is a very beautiful hotel inside out. What does not make this hotel great is the poor service of at least two sections of the hotel from my personal experience. Number one disappointment is the Beauty Salon. I made an appointment for meniscus at 16:30 on September 22. I showed up on time only to be told by the receptionist that the appointment is at 16:45. I told her that is not true and in fact I confirmed it with her twice. It was apparent that someone cut into the line and from our conversation I know she knew it as well. Yet, she was lying through her teeth that is totally beyond me. The worst was yet to come, I was told when I came down again at 16:45, I had to wait for another 20 minutes. That is the end of the story. Second incident is at the “well known” restaurant Mediterra. To make a long story shot, the Greek style calamari I ordered looked as well as tasted like burned wood log. To the main course “beef cheeks” the only thing I could think about it is what I once tasted on a Lufthansa flight business class section is 10 times better.
Other than that I had a very pleasant stay and the receptionists are extremely friendly and helpful. I should also add the location of the hotel is very convenient and has easy access to all the main attractions.
It was an amazing experience staying in Hemus hotel in Sofia I highly recommend it to anyone want to travel to Sofia easy access to every where and full city view