My family and I stayed on 02/18/2023 at the Novotel de Annecy, France and we had 5 rooms for 10 adults and 3 children (including 2 babies). On the day of our check-in, we would like to have dinner at the hotel's restaurant, but the door attendant said that he could not receive us because the restaurant was full, which clearly was not, as there were several tables free and so it continued for the rest of the night. We were all hungry, so some of us went to Mcdonald's to buy snacks so we could feed ourselves. When the snacks arrived, we started to eat them at the hotel reception, since we couldn't do it at the restaurant and we were hotel guests. About 20 minutes later, the person in charge of the restaurant came to verbally attack us and practically expel us from the place, shouting, saying that we were not welcome there and that it was absurd to consume food since the restaurant was available. Just pointing out that we were hotel guests, not invading freaks. We gathered our things and left the place. Nor do we argue with him, because with uncontrolled people there is no conversation. I emphasize that we previously tried to sit at a table in the restaurant and the same gentleman, extremely rude, said that there was no table for us. In addition to verbally attacking us, the same gentleman started throwing part of the lunch on the floor, which almost hit my grandmother. We went to complain to the hotel receptionist about what happened, but she told us that food consumption was really not possible in the hall, but I emphasize that no notice was posted anywhere, nor did anyone alert us when we started eating there. He simply came straight uttering rudeness in our direction. The hotel is not cheap, we spent there 4 nights and unfortunately, a common practice in France is not to accommodate large groups at the restaurants, which is absurd, in my opinion, as large groups leave large bills. If we were initially warned that food consumption was not possible in the hall, whether in writing or verbally, this situation would never have happened. I swear we almost called the police given the total lack of control of the man in charge of the restaurant. This man has no emotional control to deal with the public.
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