This is a very strange hotel. The lobby is beautiful and misleads you into thinking you are at a 5* resort. Unfortunately, there were several things that added up to a poor experience. After check in, we were directed to an extremely cramped set of rickety elevators that would not be out of place in a flat built in the 1970s. This poses a huge challenge if you have luggage. We had to take 3 trips to get upstairs with just 2 adults, a baby, and minimal luggage. We got to the room late at night only to discover two maintenance issues: 1) The room was absolutely freezing as the AC was stuck at the lowest thermostat setting. The electrician informed us that due to a fault, the AC could only be permanently switched on or off through the main fuse box. The rest of my week consisted of making several trips to the fuse box to ensure the room was neither swelteringly hot nor freezing cold. 2) The bathroom sink was clogged when we checked in and we had to call the maintenance team to unclog it. Another minor inconvenience was that the hotel has the Do Not Disturb and Please Clean the Room signs permanently fixed outside the door. Each time, we put up the Do Not Disturb sign, someone from outside used to change this to Please Clean the Room leading to staff showing up when we did not want to be disturbed. All of this was unfortunate because overall, our sea-view room was extremely spacious and clean with modern fittings and a huge balcony. The hotel has no parking. You will need to rely on street parking, which is free but not easy to get. Depending on your luck, you may need to circle the block a few times until you find a spot to park. The biggest disappointment was the dining room, which felt like a factory conveyor belt. The quantity of food available is immense. The quality is immensely disappointing. We stayed 4 nights and each night the food was consistently poor. Moreover, the serving plates and glasses were absolutely filthy. At breakfast, 95% of the ”clean” coffee mugs next to the coffee machine had stains or food particles on them (see attached pic). Same with the ”clean” plates, most of which had food particles or stains on them. Moreover, the staff at the dining room are a bit disingenuous. At breakfast, water is free. At dinner, water is charged - something you need to figure out the hard way as they conveniently don't bother to tell you. The property itself is well landscaped and consists of 3 pools, including one for babies. There is also a kids play area alongside organized kids activities although most of these were directed to older, Spanish-speaking kids. Overall, this hotel could be very good but appears to be quite poorly managed. Definitely not returning.
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