I would like to express my gratitude to multiple staff members at this hotel. Front desk: many thanks to A/Rahman Amr, Ismail and Mahmoud. During their night shift, I was greeted with pleasure and to a degree, a personal level. All of my requests were fulfilled. Overall made my stay very memorable and made to feel at ease. Our conversations and laughters were great and unforgettable. Thank you for making this an incredible experience. From the bridge cafe, night staff members Omar Mostafa and Mohamed Salah were pleased to see me on each visit. The service I received from them were personal and they knew my regular orders. This is excellent customer service and I have sung their praises to their manager. From the fitness centre, Magdi became my first point of contact and he had treated me with great care. He has most certainly gone above and beyond to fulfil my requirements regarding the poolside and wellness. Shehata had remembered me from my previous stays 15 years ago and more. He was happy to see me after such a long time. The Poolside staff were very kind with their service when serving food and drink. And given the hot weather and high demanding visitors by the pool, they deserve the recognition for their patience and efforts. Housekeeping on the 4th floor of the south tower. They work extremely hard and I do my best to remain respectable. I endeavoured to keep my room requiring minimal work to be done and request the bare essentials. They were accommodating of my room requests . My only criticism of this hotel is the nightclub. This never used to exist in the hotel. It attracts the most unsavoury characters and the female frequenters are of a paid kind. The sooner this is done away with, the better. The hotel staff are not there to deal with this kind of mess. That aside, recognition must be given where it is due and each member of staff I have mentioned are a true credit to the Marriott group. Thanks again .
180 รีวิว