I booked the Loft Room and it was great especially the bath tub and the service was great, everyone was friendly. Our experience was great overall but there were some little things we noticed that could have made the experience excellent.
1. The ref was so small, since we had left overs we could not even place a regular plate inside, we had to transfer them to another plate and removed the dividers to make it fit in.
2. The windows in the loft room was one of the reasons we booked it aside from the bath tub but it was dirty or scratched up outside so we did not get a nice picture like we planned.
3. The slippers should be changed to ones were it has a bit of grip because we almost slipped a few times going down the stairs.
4. The TV was a big let down it only had regular cable channels unlike the Cabana room were it had a smart TV. It also had weird lights in the screen so we didn't really use it.
5. The 1st hot spring (the one you see first going up) felt kind of dirty when we tried it, didn't see it but it felt like we were stepping on most so we mostly used the 2nd one.
The hotel location is great, so peaceful and quiet. The food is ok. Staff are accommodating and friendly. There are few hotel guests, so the hotel is so quiet and almost our son is the only noisy kid at the time. There are 2 swimming pools, the large one is the regular, while the small one which is inside the hotel building is hot spring. The hotel is a bit old with small renovations. There are still covid-19 protocols posted on walls.