The location , hotel , spa and hotel are all excellent. The hotel is possibly a four star and the villas are 5* the only gripe was the check in. Wow that was a painful experience. Arrive an hour early to ensure you don’t waste time stood waiting for very slow and incompetent staff.
The shop at the hotel is expensive , see photos for October 2024 prices.
It was an incredible hotel!
The hotel is clean, friendly staff. The food was very tasty and there was a lot of it. This hotel resembles a ship and you walk on the deck!
Thank you for our wonderful vacation!
ผผู้ใช้ไม่ระบุชื่อThe hotel weirdly gave us an “upgrade” to the apartment which is not that nice, modern and clean (there were bugs in the bath tub and hair in the drawers) as you can see in the first 2 pics but of a higher price. When we asked to change back to the room we booked, we staff wouldn’t just help us changed the room and had acted very weird as if we are not entitled to the room… This one particular staff (senior manager I believe) gave us “one final chance” as she said, and made us go up and down to check the room to make sure we “will not regret it” which makes no sense to us at all.
ผผู้เข้าพักThe location , hotel , spa and hotel are all excellent. The hotel is possibly a four star and the villas are 5* the only gripe was the check in. Wow that was a painful experience. Arrive an hour early to ensure you don’t waste time stood waiting for very slow and incompetent staff.
The shop at the hotel is expensive , see photos for October 2024 prices.
OOlena S.It was an incredible hotel!
The hotel is clean, friendly staff. The food was very tasty and there was a lot of it. This hotel resembles a ship and you walk on the deck!
Thank you for our wonderful vacation!