Great staff, friendly but professional. Especially thanks to those young ladies in Mao's costumes. They provided valuable information about how to make the most out of our time in Fenghuang Ancient Town, including the best time to see the night-time activities, and where to eat. One the the lady walked us to the stairs/walkway so we can walk to the Town. Before she turned back, she advised us to take a taxi to the hotel due to the walkway will to too dark to walk and unsafe. The room is big with an electric kettle but no tea bag or coffee provided. The breakfast buffet had variety with both Chinese and Western foods.
ผผู้เข้าพักLocation: From a view and nature prospective, this was amazing, and the pictures speak for themselves.
However, note that getting there is another story as its 25-30 minutes from Wulingyan and 40 minutes from Zhangjiajie City and with most Didi drivers doubting the route and even some requesting extra money for their trip back.
Cleanliness: This part is unfortunately the only negative part i can find regarding this homestay, due to the nature of the location, several bugs / insects can be found within the room, and im not sure if the daily cleaning is done properly as the floor was dusty and still littered with bugs.
Service: Amazing !!!!, Mr Huang was one of the best hosts, checking up with me daily and even when im arriving late just to ensure my safety, also helping with booking some activities.
Facilities: Again, amazing. Although i booked the room with the outdoor tub, it was dirty with the color of the water being green and the drainage was not working properly as it flooded the whole balcony. And do note that the smart toilet does not have the bidet feature.
ผผู้เข้าพักCheck-in lady is really bad. She is so confused with using my credit card for authorisation. She was not welcoming at all. Very very stupid person. I asked her many times that i am first time here, and what can i do here? She just said to take a look at the map. I was not happy at all. She has no heart to make my stay in Taoyuan happy. However, the next day, lucky for me, two interns were very nice to show me around the whole estate. They were very patient with me, and my feelings changed about Taoyuan. I loved it. Then today, when I check-out, to my surprise, the same lady at the checkout again. That stupid person screwed up my check out and did bot return my authorisation credit to my credit card. She called me to say that the authorisation failed when i first checked in. Oh my god. This is really impossible! What made me angry was that she took ¥0.01. This give me problem with my credit card company. This stupid person make me hate my trip to your property. Beginning and end!
TTangoBravoThis hotel is great and it’s highly suggested to everyone who wants to have a unique and relaxing experience in Zhangjiajie. The hotel is immersed in the nature and only surrounded by mountains and forests. Yet, it’s in a convenient location to get to the National Park and main attractions. The facilities are in good shape and the room is very big and bright.
But the most fantastic thing is the host and the hotel manager. A special thanks goes to Riva, the hotel manager, she made our trip special and memorable. She made us feel at home in the mountains and always tried to accommodate our requests in a timely, kind and pro-active manner.
Also thank you to the owner Laura whose English and quickness in responding made our communication smooth and constructive. We will definitely visit here again if we have a chance. Thank you again for the great stay!
AAprilblossomsGreat staff, friendly but professional. Especially thanks to those young ladies in Mao's costumes. They provided valuable information about how to make the most out of our time in Fenghuang Ancient Town, including the best time to see the night-time activities, and where to eat. One the the lady walked us to the stairs/walkway so we can walk to the Town. Before she turned back, she advised us to take a taxi to the hotel due to the walkway will to too dark to walk and unsafe. The room is big with an electric kettle but no tea bag or coffee provided. The breakfast buffet had variety with both Chinese and Western foods.
ผผู้เข้าพักThe value for money is very high, the room facilities are complete, and the butler service is also comprehensive. The dinner was good. It is also very close to the west gate of Mangshan Mountain because we did not drive here. The homestay can pick us up for free at the west gate, which is very considerate! Hygiene The sink was polished to a high shine. The environment is beautiful.