I have some issues with this hotel. When I checked in they said the room I booked is not available and they put me in a free upgraded room with a projector. The next day they asked me to move to the original room I booked. I felt annoyed and it was a bit of inconvenience to move from one room to another.
Both the rooms I stayed were clean and had floor to ceiling glass with a lake view
The staff can’t speak English and used translator apps to communicate
The location of this hotel is very good which is right in front of the lake and right behind it is the pedestrian shopping street. Plenty of restaurants nearby
I would have given a 5 star rating if they didn’t force me to change the rooms
The service is amazing.
Upon checking they explained all the benefits and working hours with a lot of patience and she try her best to find the perfect room for us.
During breakfast again they introduce the buffet and make sure we had everything we needed. Maggie and Wendy were very friendly and professional and the food was delicious and well presented.
The GM Kevin is clearly making a great job considering the maintenance of the rooms and the consistent service from the staff. Would super recommend this property; specially for people traveling with kids.
This spa/onsen hotel is not the newest or most fancy but everything is in balance of the price paid
I had a nice room with private spa/onsen, which begs to be used
The only thing not so great is the noise isolation, which is of importance since chinese people are not that considerate about fellow travellers
The room is next to the (public) baths, which are open 07-22
The hotels restaurants are so-so (especially for a vegetarian)
Good thing city centre is only 25minute walk
ผผู้ใช้ไม่ระบุชื่อI had booked this hotel last week, but had to cancel it temporarily due to a typhoon. Fortunately, I finally got the chance to stay here this time. In fact, we have stayed at several other nice hotels in Shuangyue Bay before. We chose this one because it is currently the newest and best hotel in the area.
During our check-in, we would like to express our special thanks to Judy for her thoughtful arrangements. She not only proactively upgraded our room, but also gave us a complimentary fruit platter and even extended our check-out time. Every little detail made us feel extremely warm.
Overall, we were very impressed with this hotel. As a new hotel, it has complete and well-functioning facilities, The room is extremely spacious and the environment is very clean and tidy. What's more noteworthy is that the hotel itself is equipped with an excellent scenic area. There are mountains, waters and multiple viewing platforms in the scenic area, which all my family members really loved.
Thanks to this wonderful stay experience, I believe that when we come to Shuangyue Bay next time, we will still choose to stay at this hotel.
ผผู้เข้าพักIt is up the mountain, and you need to register at the gate so it is not easy to enter. They do provide 2 free trips to the outlet nearby. The hotel is actually 2 mansions that they renovated as hotel rooms and reception. Service was great. We went to celebrate my birthday, it was a nice place to stay and we just stroll around the beach and outlet, didn't do much but relax. Breakfast was a set, and very Chinese style, but it's ok except it would be better if they offer coffee instead of milk.
ผผู้เข้าพักBeautiful, scenic location! The service was great throughout the weekend. A lot of activities to do. The buffet breakfast and dinner was OK. I recommend the rooms with a private hot spring.
ผผู้เข้าพักI had a wonderful 2 day stay at the Biquan Hot Spring Hotel。My daughter and I were welcomed warmly by the front desk the evening of our arrival and upgraded our room from a mountain view to a lake and mountain view room. We had an evening dip in the spa and there were many pools and plenty of space - there is even a swimming pool! The people in the change rooms were always eager to help - notably 李少珍 was so kind to bring us some lotion and herbal bag for our hotel room spa and 刘桂花, 邹飞燕 and 何嘉丽 for the lovely fruits and tea on our departure from the spa the first night! Overall the exceptional service, variety of well kept spa amenities, comfortable clean and relaxing living arrangements, and the wealth of choice in breakfast buffet selection are all reasons we would love to return next time! Thanks for making our mother daughter spa trip so memorable。