This hotel is not worth your money. To begin with, the rooms are tiny, the beds are hard, and the pillows are flat. At least the room was clean. However, nothing prepared me for the abysmal customer service I received upon checking in. First, the receptionist questioned me about my name, because the name on my reservation did not match the name on my passport. Since I have dual citizenship, American/Spanish, my names appear different in each place. In addition, I believe that the receptionist noted my Spanish accent as different (because I am also Puerto Rican) and showed prejudice to me because of this. My hotel room, which I shared with my mother, only contained 2 small hand towels. When I commented about how small the towels were to the receptionist, she said “That’s what there is.” Later in the evening, I went to the reception desk to request more towels, thinking even if they were small, at least I would try to get more of them. The receptionist, with an attitude, brought me more towels. When I got back to my room on the 5th floor, I realized that there were indeed bigger towels, since she had given me one bath towel and one hand towel. So, I returned to reception and asked for more bath towels. The receptionist’s response was that “too many people were showering,” since I had let my daughter change in my room after the beach. I commented that whether or not people were showering, the fact remained that my room did not have bath towels in it. She said in a rude voice, “Well, that’s impossible. All of our rooms have 2 bath towels and 2 hand towels.” I responded that my room did not have the bath towels, and that there was no reason for her to be rude to me. She became defensive, claiming she was not being rude. I said that she had been rude to me since I had checked in, and she denied that as well. In over 50 years of traveling, and as a Spanish/American citizen, I have never encountered such rude behavior and horrible customer service. Thankfully here I was able to lodge a formal complaint against the hotel, but anyone who goes here should be aware. Lastly, I have noticed that a few of the negative reviews here have very defensive comebacks from the hotel management, which is beyond belief for me.
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