ผผู้เข้าพักGreat hotel, very clean & had everything needed. Love the design and the interior of the rooms, so good to have multiple mirrors! The sea view balcony with the outdoor bed was amazing. Stunning views and a good enough location. Not sure where the private beach was though?!
ผผู้เข้าพักÖzellikle yabancı çalışanlar müşteri hizmetleri kalitesi oldukça düşük ,ne dediklerimizi ve istediklerimizi anlamakta güçlük çekiyorlar.Yemek servislerinde personel yetersiz ve enerjileri düşük .Animasyonlarda müzik başta olmak üzere çok şey beklememek gerekir.Bu kadar yüksek puanı alacak fiyat performansı yokmuş.
ผผู้ใช้ไม่ระบุชื่อNice hotel, location a bit away from Alanya was clean and friendly staff, actually the staff were excellent, beach was rocky slippery but still ok, travellers make sure to take light swimming shoes with you, swimming pool was good too.
ผผู้เข้าพักThey gave us a room that had very bad smell and there was technicians fixing things in the corridors. When I complained, they said they are fully booked and no other rooms available. They promised they will clean the room and fix the smell issue. They kept us waiting at the reception for an hour. When we returned to the room. Nothing has changed. I made a big escalation and that’s when they gave me another clean room with no smell. I lost my first half day at the hotel as I checked in at the room around 6:30pm.
TtravelwithSefThis review is from a Turkish speaking Tourist :
Things I didn’t like :
1. The BUFFET is not worth it at all for a 5 Star Hotel = honestly it is very underwhelming, there aren’t many Turkish specialities and the desserts are truly just filled with SUGAR. The Coffee was extremely disappointing, it was essentially just hot water with a small coffee earthy aftertaste. Very disappointing for a country known for its strong coffee ! The snack bars have slushy machines that are never cleaned and don’t taste good at all. The ice-creams served in the hotel are essentially RUBBER. As a Turkish man myself, I was very shocked because our country is known for such amazing delicacies. The only great food night was Wednesday night called “TURKISH NIGHT” at the buffet, which they have every Wednesday. The rest of the week is simply generic food.
2. The staff “helping” customers book day trips and taxis is fully SCAMMING foreign customers = I asked this man to help me book a boat trip to SULUADA and he said it would cost me 60€/person. Not knowing that I was Turkish myself, he looked at my face and just wrote 60€ per person on a piece of paper and looked at me🤣 I then told him that i saw tickets on the KLOOK app at 25€ per person and he lied to me saying that I would have to pay at the boat a supplement. I tried leaving and he stopped me and said he could go down to 38€ per person 😂 so I bought the tickets on KLOOK and had an amazing day without any scams haha please don’t believe the prices from the man next to the reception.
3. The spa, the outdoor swimming pool and the fitness center all close at 8 pm. There is essentially nothing to do at the hotel after 8 😅
4. The Hotel clients is essentially made up of 90% RUSSIAN speakers haha I have never seen more Russians in my life, that’s not a truly bad thing just preparing you that the hotel really is trying to accommodate the Russian clientele as much as possible 😅
GOOD THINGS ABOUT THE HOTEL :
1. Maybe because I was a Turkish speaker = the staff (beside the lying salesman haha) was very kind, very much the Turkish warmth and inviting culture. Very much appreciated.
2. For alcohol drinkers, the bar is unlimited if you book the all inclusive pass.
3. The outdoor pool is nice.
4. The check in and checkout process is very simple, but could be also because I speak turkish.
5. There are a few little supermarkets if you want snacks like ice creams, also beautiful walking roads along the beach.
RRubz@We recently stayed at Rixos Premium Belek and overall the hotel was truly beautiful. The resort itself was impressive — the architecture, landscaping, and overall atmosphere were stunning. The rooms were spacious, comfortable, and well designed. The food quality was also very good with a wide variety of options, which we really enjoyed.
However, there were a couple of points that I believe the hotel management should pay attention to.
Before our arrival, our confirmed reservation was attempted to be cancelled twice due to what was described as a “local market / nationality agreement.” As guests, this was quite concerning and stressful since it happened very close to our check-in date. Fortunately, the issue was eventually resolved and we were able to keep the reservation, but situations like this can affect guests’ confidence when planning their stay.
During our stay, we noticed that the service in the buffet restaurant could have been more attentive. On one evening, the waiters passed by our table several times without offering drinks or asking if we needed anything. At one point I asked for a fork, but unfortunately it never arrived before the restaurant was closing. The staff did not appear very attentive or welcoming in this area.
On a more positive note, the service at Piazzetta Italiana was very good — professional, attentive, and a clear highlight of our dining experience.
There was also a small incident in the lobby area that felt disappointing. While a staff member was refilling welcome snacks and drinks (presumably for arriving guests), I approached to take a juice and was told quite abruptly “not for you.” While I understand there may be rules, the way it was communicated felt impolite and not in line with the level of hospitality expected from a hotel of this standard.
Aside from these points, the hotel itself was excellent and offered a very beautiful environment for a holiday. With more consistency in service and guest interaction, the overall experience could easily match the high standard that the resort represents.
EexpeditiondiariesnThe hotel was very clean and the service excellent 👌🏻 the furniture and the hotel is a little bit old, it could use dome improvements. I recommend the Spa and the massage packages. We took a couple cocktail massage package for 2 hours and 15 minutes and it was totally worth it. The food wad good, but quite repetitive. Very good location with lots of shops, bars and restaurants around.