I was staying at the hotel due to an important business meeting the next day, unfortunately my sleep was broken at 2am with a fire alarm going off due to other hotel guests, I was expecting some kind of kind refund or a discount off my next stay as I have used this hotel to stay for business many times before but nothing was offered and the interruption in my sleep affected my business meeting the next day, very disappointed in the way this was handled.
Big comfortable beds so can rest well before flight. We booked here due to flight cancellation and since I was travelling alone with a toddler, I needed somewhere I could easily reach without stressing about luggage. The airport is perfectly located for an easy commute. However, I was asked what time I was expected to leave the next day and said 6:30am, without realising that meant at 6:30 on the dot the housekeeper would be banging on my door to clean the room. They even came back a second time. This woke my son who I was trying to keep asleep until I was ready to leave the room. They I was had vacated the room by 6:45 but check out was 12pm so I don’t understand why I was being pushed out at that time. I mentioned this to the receptionist at checkout but they simply said it was a problem with the two systems they use. However, if you’re asking people what time they will checkout as you want the rooms back sooner, perhaps it’s best to check they have actually checked out before sending up housekeeping.
I've stayed here twice now and this hotel is my favourite at London Gatwick, the staff are great, met with modest pricing that is fair for what you receive. IHG hotels are always a safe bet if you need somewhere to stay!
Brilliant location, only 5 minutes by bus from/to Gatwick Airport with a bus stop located outside the Guest House. My flight arrived after midnight, but after calling them 24 hours in advance, letting them know they left my room keys in a safe place. Very well informed of how to get there. It's a family run business, and they do care about their customers! Opted in for a continental breakfast, and I was also offered a homemade cake for free!
The place does show its signs of age and will definitely benefit from having a renovation. But otherwise, everything else was fantastic!
Another lovely stay. Evening meal was very good. Breakfast was average. The spa facilities are good. They have added extra hot tubs which was a nice addition although both hot tubs were not as clean as they could have been. We went to the spa very early and was a little disappointed with the amount of scum marks in the hot tub. We felt it should have been wiped round before the first people used it. Other than that we had a lovely stay.
ผผู้เข้าพักNice cosy cottage room with underfloor heating in bathroom, a bath and separate shower cubicle with overhead shower, a wide range of complimentary soft drinks and snacks. Lots of small but fast spiders, but expected for a cottage with lots of garden space. Service was friendly and welcoming and you can request a golf cart ride to and from different locations on the Beaverbrook grounds.
4 different restaurants to choose from. Breakfast included. Relatively expensive (3 starters, 2 mains, 2 sides, 2 desserts and a bottle of water was £200) but also expected for a place like this. Service was great.
Booking a hotel room for the night includes use of the spa, no matter which online platform you book through including trip.com. Spa was a nice experience, though felt more like a health club that had spa facilities rather than a dedicated spa as I thought they would have more than 1 of each type. 1 sauna, 1 steam room, 1 jacuzzi (only 1 button worked), 1 indoor swimming pool, 1 outdoor heated swimming pool and a kids pool. Felt like they could have cleaned the leaves in the outdoor pool. Lots of choice for massages and other treatments. Gym was nice and modern. Towels, slippers and robes provided.
Overall a pleasant stay.
ผผู้เข้าพักWe booked this hotel so we could use the steam room and hot tub however both were out of order for 3 days which was the duration of our stay. The food in the hotel - the service was appauling I waited 1.5 hours for a vegan beef wellington to then be brought a caulifour risotto which I didnt order and was given the excuse that the chef didnt have enough time / it would take too long to make a vegan wellingotn- even though it was a sunday roast meal and they knew I didnt eat meat 4 hours before the meal and I was told originally I would have to wait 10 minutes for my wellington after queing up at the cavery- so all I had to eat were sides. The room was great- and hotel immaculate
JJulieLovely hotel. Perfect location for races but also nice if not. Beautiful scenery and very quiet.
Parking easy with lots of space.
We were able to check in early which was great before the racing started. Bar area very nice with a relaxing atmosphere. Staff very attentive.
Room was very nice in the 2nd floor facing the golf course, so fabulous View. Very clean. Beds very comfortable and the bedding top quality with the best pillows ever. Toiletries are good quality with a long lasting smell on your skin. Towels greasy , white and fluffy. We had large windows like patio doors so could open wide. Only issue was the outside bar ( was no balcony) had loads of covert and dead insects in it.
Breakfast. The dining room again had a very relaxing atmosphere was bright and very clean. The food options were plentiful and of good quality and quantity. Coffee from a machine , but used fresh ground coffee , beans when choosing you options.
The bar prices were quite good, didn’t feel I was being over charged and the bar staff were quick and efficient.
Overall a superb stay.
GGrundylowFrom the moment we arrived, the staff were warm, welcoming, and attentive, making us feel truly valued as guests.
The hotel itself is set in stunning grounds, offering a peaceful retreat from the hustle and bustle. Our room was beautifully presented—clean, comfortable, and well-equipped for a relaxing stay. It’s clear that attention to detail has been prioritized.
One of the standout highlights was the spa. The facilities were excellent, and the atmosphere was tranquil—perfect for unwinding. The pool area was spotless, and the treatments were first-class, leaving us feeling refreshed and rejuvenated.
Dining at the hotel was also a fantastic experience. The food was beautifully prepared, full of flavor, and served with a smile. It’s evident that the team takes great pride in the quality of their service.
Overall, I’m delighted to say that Voco Lythe Hill Hotel & Spa has more than redeemed itself in my eyes. I’d highly recommend it to anyone looking for a relaxing getaway with top-notch service. Can’t wait to return!
MMaBaBig comfortable beds so can rest well before flight. We booked here due to flight cancellation and since I was travelling alone with a toddler, I needed somewhere I could easily reach without stressing about luggage. The airport is perfectly located for an easy commute. However, I was asked what time I was expected to leave the next day and said 6:30am, without realising that meant at 6:30 on the dot the housekeeper would be banging on my door to clean the room. They even came back a second time. This woke my son who I was trying to keep asleep until I was ready to leave the room. They I was had vacated the room by 6:45 but check out was 12pm so I don’t understand why I was being pushed out at that time. I mentioned this to the receptionist at checkout but they simply said it was a problem with the two systems they use. However, if you’re asking people what time they will checkout as you want the rooms back sooner, perhaps it’s best to check they have actually checked out before sending up housekeeping.
ผผู้เข้าพักAmazing stay and beautiful hotel. Staff incredible and the food delicious. Breakfast buffet great to have the a la carte options also included.
ผผู้เข้าพักAnother lovely stay. Evening meal was very good. Breakfast was average. The spa facilities are good. They have added extra hot tubs which was a nice addition although both hot tubs were not as clean as they could have been. We went to the spa very early and was a little disappointed with the amount of scum marks in the hot tub. We felt it should have been wiped round before the first people used it. Other than that we had a lovely stay.
AAlex_044I've stayed here twice now and this hotel is my favourite at London Gatwick, the staff are great, met with modest pricing that is fair for what you receive. IHG hotels are always a safe bet if you need somewhere to stay!