Great hotel, friendly staff that go above and beyond!
Rooms of decent standard, however some minor gripes, bed sheets intitially had a small stain and some hairs. The wooden sliding shutters would not close fully causing sunlight to come through early morning. The downstair rooms are joined by locked doors (assuming if booked for families) which allows noise from next door easily.
Reasturant was decent food but a little overpriced for the quality.
Overall decent stay if a little overpriced.
I was staying at the hotel due to an important business meeting the next day, unfortunately my sleep was broken at 2am with a fire alarm going off due to other hotel guests, I was expecting some kind of kind refund or a discount off my next stay as I have used this hotel to stay for business many times before but nothing was offered and the interruption in my sleep affected my business meeting the next day, very disappointed in the way this was handled.
I recently had an exceptional stay at a hotel located in the heart of Guildford. The convenience of the location was outstanding, earning a perfect score of 10 out of 10. The staff provided exemplary service, demonstrating professionalism and attentiveness throughout my visit. Most importantly, the room was impeccably clean and well-maintained, contributing significantly to my overall experience. I highly recommend this hotel for anyone seeking a comfortable and welcoming stay in Guildford.
Our stay was very nice lovely food and service on Friday night, the staff were lovey one even let me borrow her glasses I left mine in the room the only thing I don’t like is the parking fee
Clean and comfortable room with all the usual facilities. Lovely spa and pool - also a gym which I didn’t use. Can’t really comment on service as I only briefly saw someone at check in, but she was very pleasant. A restaurant but I didn’t eat there. Good location for travelling into London the next day.
Minor issue: bath towels are a bit small and thin (and I’m not a big lady!)
Room was clean with nice comfy beds. There were no additional pillows in the room so we were stuck with the soft fluffy ones rather than having a firmer option. Room and bathroom was tidy and well presented.
JJulieLovely hotel. Perfect location for races but also nice if not. Beautiful scenery and very quiet.
Parking easy with lots of space.
We were able to check in early which was great before the racing started. Bar area very nice with a relaxing atmosphere. Staff very attentive.
Room was very nice in the 2nd floor facing the golf course, so fabulous View. Very clean. Beds very comfortable and the bedding top quality with the best pillows ever. Toiletries are good quality with a long lasting smell on your skin. Towels greasy , white and fluffy. We had large windows like patio doors so could open wide. Only issue was the outside bar ( was no balcony) had loads of covert and dead insects in it.
Breakfast. The dining room again had a very relaxing atmosphere was bright and very clean. The food options were plentiful and of good quality and quantity. Coffee from a machine , but used fresh ground coffee , beans when choosing you options.
The bar prices were quite good, didn’t feel I was being over charged and the bar staff were quick and efficient.
Overall a superb stay.
PPenguinLadyClean and comfortable room with all the usual facilities. Lovely spa and pool - also a gym which I didn’t use. Can’t really comment on service as I only briefly saw someone at check in, but she was very pleasant. A restaurant but I didn’t eat there. Good location for travelling into London the next day.
Minor issue: bath towels are a bit small and thin (and I’m not a big lady!)
CCarisRVery well situated near Gatwick airway with shuttles running every 15 minutes directly from the hotel.
Rooms were spacious enough and clean with comfortable beds.
We had breakfast included in the price and it was very good, although general costs of the restaurant are a bit high (London prices!)
ผผู้เข้าพักBrilliant location, only 5 minutes by bus from/to Gatwick Airport with a bus stop located outside the Guest House. My flight arrived after midnight, but after calling them 24 hours in advance, letting them know they left my room keys in a safe place. Very well informed of how to get there. It's a family run business, and they do care about their customers! Opted in for a continental breakfast, and I was also offered a homemade cake for free!
The place does show its signs of age and will definitely benefit from having a renovation. But otherwise, everything else was fantastic!
ผผู้เข้าพักAwesome hotel with a english breakfast. The rooms are quiet, and you can open the windows if you wish. The service was excellent, with a friendly and attentive team that really took care of us. and the spa is great