The hotel was lovely had trouble booking has didn’t realise I needed photo ID to check in had had a PIN number but the receptionist wouldn’t accept that lucky for me I had a photo of my passport on my phone this needs to be made clear when booking

Lovely one night stay at this hotel,was about a 20 minute walk to the centre! Room was nice and the bathroom was lovely! The only downside was what the room resembled a sauna to the point we had to ask for an extra fan which wasn’t too much trouble for the reception team after they located one! I would stay again but would recommend you do not stay anywhere near the leisure facilities and especially not room 23 unless you like waking up feeling like you’re abroad!
Relatively small Holiday Inn but still good and good value. Helpful staff. Main issue was that we arrived at breakfast at about 9.45 (it stated that breakfast was served until 10.30). They had run out some of the items which weren’t replaced, and only served some items after about 10.20 when asked. Otherwise, an enjoyable couple of nights.
Booked as a last minute, lovely hotel.. Reception staff could not of been more helpful. We got upgraded to a sea view, and the room was spacious & lovely. .. there’s a lovely grandness to the hotel , so I felt sad that the smallest of Maintenon job that I noticed let it down, for example , the conference room opposite the reception curtain we’re hanging off it’s rail. So simple to rectify I’m sure.
Bar drinks, VERY overly priced .
Didn’t use the Spa as closed at 6pm .
I would return to this hotel., as stated the reception ladies were smiley, & helpful.
The room wasn’t what I expected for the price. The bed was extremely uncomfortable and the water pressure in the bathroom for the shower was awful. We had a better shower in the indoor pool at the other hotel. Some of the staff we very friendly but others came across rude. Other than that the location was perfect
ผผู้เข้าพักThe hotel was lovely had trouble booking has didn’t realise I needed photo ID to check in had had a PIN number but the receptionist wouldn’t accept that lucky for me I had a photo of my passport on my phone this needs to be made clear when booking

ผผู้เข้าพักWe had a 3 day stay at the Harbour Hotel in Christchurch.
We ate dinner there twice - once at ”The Upper Deck” and once at ”The Jetty”. Both meals were excellent: we had lovely tables, the food was great and the service made us feel special. The experience at breakfast was the same, with attentive service from all the staff and great food served on the open veranda.
Although we were using the hotel as a base for our walks around the area, we also used the spa which was well maintained and had all the facilities you could want.
We did have an issue with our assigned room which was not as ordered from Trip.com. Although the reception team reconfirmed they had allocated the room accurately based on what Trip.com had ordered for us, the Cherry the reception manager took it on herself to compensate us for the mismatch.
From start to finish the service at The Harbour was outstanding. All the staff that served us in reception, the bar, the restaurants and the spa were helpful, efficient and friendly. Although our room was smaller than we'd ordered, it was well appointed and the bed was very comfortable.
All in all, this was one of the nicest hotels we've stayed in, this in no small part due to the professionalism and caring attitude of the staff team. We will return !
NNazmulWe specifically booked this hotel for our anniversary and they decorated the bed with petals which was a nice touch. The hotel itself was very nice but the rooms were a bit outdated and the toilet was dirty. There were quite a few downsides which did ruin our short stay. We booked this hotel specifically for the spa facilities mainly the jacuzzi pool but this was out of order before we got there and we were not informed of this otherwise we would’ve booked elsewhere and it wasn’t fixed for our entire stay. Swimming pool was decent but not the cleanest as i felt dirt on pool floor.
On our last night we ran out of water and my wife is pregnant so i went to the night porter and asked for a bottle of water which they provide complimentary daily but he said he couldn't give me one and he could sell one from the bar, which i found ridiculous. The room didnt have a fridge so we couldnt buy any water and keep it cool.
Parking was £10 a day which I believe should be included in the stay.
Hotel staff were friendly other than that but I would probably look elsewhere next time. For the price we paid I did expect a lot more from the hotel.
ผผู้เข้าพักLovely one night stay at this hotel,was about a 20 minute walk to the centre! Room was nice and the bathroom was lovely! The only downside was what the room resembled a sauna to the point we had to ask for an extra fan which wasn’t too much trouble for the reception team after they located one! I would stay again but would recommend you do not stay anywhere near the leisure facilities and especially not room 23 unless you like waking up feeling like you’re abroad!
ผผู้เข้าพักI recently stayed at the Dorset Hotel. Overall, it was an okay experience. The room itself was very small for two people, which made it feel a bit cramped, and it could have been a little cleaner. One thing to be aware of is that reception closes at 5pm, so after that you need to collect your keys from the bar, which isn’t the most convenient.
On the positive side, parking was excellent it’s free and you can park anywhere, which was really handy. I also asked about a late checkout, but the hotel said they were fully booked. Standard checkout is 10am, which feels a bit early compared to other places I’ve stayed.
Apart from those points, everything else was good and the stay was comfortable enough.