ผผู้เข้าพักI normally don't like writing reviews but this hotel really deserves more attention. I'm not kidding, this hotel was super value for money and I felt the quality service surpassed even what many luxury 5*star hotels can offer.
1. Tour concierge
Even before our 3d4n stay in Zhangjiajie, I contacted the hotel via WeChat and the hotel helped us plan a comprehensive travel itinerary and booked for us entrance tickets to attractions, airport transfers, a private tour guide etc for a very reasonable package price. All my questions were patiently answered and quickly by the staff. We had a great time in ZJJ without any fuss and with great peace of mind, as everything was planned for us. I felt we had a far more relaxing travel experience with a private tour guide over booking multiple daily group tours as we could travel at our own pace. Literally all we had to do was follow our tour guide.
Room
2. Our room (type: Colorful Brocade Twin Room) was clean and came with a cool smart home system?! We could use it to control room temperature, lighting, curtains, tv, play music and even tell jokes. The room was fairly quiet except occasional noises in the morning, and we are light sleepers. Bed was comfortable. Only minus for me was the fact that the shower, toilet and sink area were all separated so it made changing and placing belongings tricky. Loved the free laundry service - the staff picked up our clothes at night and they were laundered and delivered to our room by the next late morning.
Food
3. We got a personal warm welcome by the staff on our first night's stay. The hotel gave a complimentary afternoon tea set comprising fruits, cakes and nuts daily. The hotel also offered porridge for supper but we didn't try it. Breakfast was 7-11am and the same food daily, standard western/Chinese fare but we easily ordered other coffee nearby to supplement our breakfast. We also used ******* app to order supper daily with the hotel's number. The hotel was able to deliver the delivered food to our room through a robot.
Photography with costume rental
4. I have never encountered a hotel that gave a free photography session with costume rental (no hair or makeup) but this did. I initially thought it was just an indoor studio thing but it turned out to be a full 30min photoshoot indoors and outdoors with the staff giving us instructions on poses very patiently. It felt like I was taking my engagement photoshoot again. We were pleased with the 4 edited photos and all raws.
Overall service
5. The staff were really kind and professional. I felt like they were genies making our stay more worry-free as they always answered our questions patiently over WeChat and helped us with many issues. They even texted to ask what time they could deliver us the free afternoon tea which we kept forgetting about. When we checked out, they even surprised us with a goodie bag with lovely snacks and cute memorabilia!
Location
6. The hotel was literally in front of the ZJJ National Forest Park Wulingyuan East entrance. Don't see how it could be more convenient
Caveats: I could speak both English and Mandarin, and although the staff spoke decent English, I felt the communications were much easier when I used Mandarin to communicate in person or via WeChat (use ChatGPT or some other translator!). The smart home system also worked better with Mandarin although it understood a few languages
ผผู้ใช้ไม่ระบุชื่อIf I could score this hotel 20 out of 5 I would. After looking at countless accommodation options around the Zhangjiajie National Forest Park and its various entrance points, and reading through so many reviews, I chose this hotel and I’m so glad I did as it deserves endless compliments that I don’t know where to begin.
Location - it is situated in a charming rural village very close to the Central Gate of the Zhangjiajie National Forest Park which, after hours of researching, is the best entrance point in my view as there are no queues/crowds, and it is closest to the Bailong elevator whereupon there’s a direct shuttle bus within the park that takes you from the Central Gate directly to the Bailong elevator. The best part is, the hotel provides free pick up and drop off between the hotel and the Central Gate, which is a fantastic service especially if it’s dark by the time you finish exploring the park.
Room - the room was spacious, clean and has the most stunning views of the karst mountains! The room has a smart system which is voice-controlled and a smart toilet, and has very thoughtful touches such as an overhead warmer/ventilation system in the shower area. The airconditioning/heater in each room is individually controlled and not part of a central system. It was great walking around the premises and breathing in fresh air, with their little onsite dog Xiao Bu Dian as a great companion.
Food - whilst there aren’t many food options around given its rural location, those aren’t needed as the hotel has an onsite restaurant and the chef cooks such delicious homecooked/authentic meals, and they even use fresh vegetables grown on their premises! The free breakfast provided is also yummy!
Service - last but not least, the service that all staff members at the hotel provide is excellent! Because I stayed 3 nights, they provided free pick up and drop off between the hotel and the airport/train station, and patiently waited at the train station for me upon my arrival. There are so many itineraries floating around on how to explore the Zhangjiajie National Forest Park that it’s rather overwhelming, but the staff help with planning the route to take and also with purchasing discounted tickets. The manager David also kindly offered his personal details (prior to me checking in) so that I could place my taobao orders for delivery at the hotel (most other hotels in China do not offer that service and require you to use your own details instead, which can sometimes cause issues with deliveries if parcels arrive before checking in). Unbeknownst to me when I placed my taobao orders, courier drivers do not deliver to the hotel due to its rural location, and instead drop parcels off at various collection points (some rather far from the hotel). David and his team patiently collected each one of them for me from various collection points. I even got a free room upgrade. The service of David and his team is simply unrivalled, and I’m truly grateful to them for making my stay so memorable.
In conclusion, I highly recommend this hotel! You will not regret choosing to stay at this hotel!