The friendly staff attended to my luggage as soon as I walked into the open doors. They upgraded me to a window room and it was big and clean. Anything I asked, they were very helpful and friendly using the translator so good if your Chinese isn't good! Breakfast has a great selection and a Balcony for the smokers. Very clean and the most important is that it's very close to the night markets - just down the road - and Mingsha Mountain and Crescent Spring! Location is amazing. Also close to the Dunhuang Museum.
this hotel was fantastic. Located right at the junction, there's a good Muslim restaurant opposite which serves very delicious grilled meat. The washing machine & dryer came in very handy, and we love the Oxygen Bar that's provided as it was very dry during winter.
CCloudSongMany restaurants across the street. But grocery store is about 1 km away. Room was a bit dusty in the corners. Service was good, and breakfast was excellent. The menu is by far the best we had on our 8-day trip on the silk road. Room was good and per advertised on Trip. But I would recommend the hotel install a few hooks in the toilet / bathroom to make it more convenient to change clothes.
ผผู้เข้าพักWe were not impressed, especially for the price. We've stayed at hotels that are similarly priced and expected much better.
To be fair, the hotel itself is beautiful. The architecture, the room interiors, and the breakfast and drinks to get were all very nice.
However, the problems started at arrival. We were told the afternoon tea was cancelled and the restaurant was fully booked because of an event. No one told us this in advance, which was very disappointing.
The check-in was disorganized. The receptionist (who was also the manager) turned away to help someone else while I was still talking to her. She didn't give us our room keys, saying the bell boy would open the door. But when we got to the room, the bell boy had to walk all the way back to get the keys. The bell boys were actually very friendly and helpful—the only good part.
To make things stranger, the female manager called me a few hours after we checked out. She asked how the event affected our stay. I was busy and rushing around, and the call worried me—I thought I had left something behind. Asking for our opinion after we left was too late. They should have asked us during our stay, or better yet, informed us before we even arrived.
So, while the place is beautiful, the poor communication and service ruined the experience. We wouldn't stay here again for the price.