The hotel is located less than10 mins to the food market which is the central tourist attraction area for eating out. The staff are very kind and helpful however our room was not thoroughly cleaned. We found a piece of broken glass on the floor and lipstick from previous guests. We complained to the duty manager and she reacted very quickly and efficiently. Offered to change a room and upgraded us to a better room. Also she left two bags of tourist souvenirs as compensation. And a hand written letter to express her sincere apologies. So. We might give this hotel a try if we visit here again but step on broken glass pieces with barefoot has indeed ruined our experience
Extremely nice view in the hotel and huge TV. This was great for travelling with my friends. The loft was clean and had a great vibe overall. And it was interesting to wake up to the view of Lanzhou. Would 100% book again!
A great experience staying here! Since we’re foreigners without a Chinese phone number, the friendly front desk ladies let us use the hotel’s number to order food from *******. They even added us on wechat to make communication easier. Cute delivery robot helped bring our delivery right to the room. The smart Xiaodu AI system was super convenient too. The room was spotless, and it’s really easy to get to the city center from here!
This is the first time we stayed with Mehood Lestie in China, and we’re happy with the service provided by all the staff. They made us feel welcome and at home. The room is nice and clean. The free laundry room is a plus especially for travellers like us, who are spending long time travelling in China. They provide free bottled water in the room as well as in the reception and by the lift of every floor. The staff reacted quickly when I complained about cigarette smoke in our room on the first evening we stayed, which I suspected some guests were smoking by the window at the corridor. After they checked and the smell of cigarette smoke was gone. It’s not the hotel’s fault as they can’t always monitor what guests will do, and there are non-smoking signs everywhere in the hotel. Unfortunately, there are always some guests who have no consideration at all. Apart from this slight issue which is not the hotel fault, I recommended the hotel!
Location is great! Especially for concertgoers, walkable distance to the olympic stadium. Just across the street from Wanda Mall. Some food hawkers on the street at night as well.
Aircon was installed on the first floor near the windows, so not much cool air on the second floor of the loft. Had to buy a fan to deal with the heat.
Toilet was SUPER slippery as well. Not sure if the room we got was left unused for a long time, but the smell was terrible when we first got there. Had to flush the toilet with boiling water several times to get rid of the smell.
Overall good value for the price and location but a few design flaws.
ผผู้เข้าพักThis is my first visit to this hotel, and I must say the facilities and staff attitude are quite good. However, there are a few minor inconveniences:
1. After a long day of walking, if I want to soak my feet, I have to carry a heavy wooden bucket to the bathroom to fill it with water, which is inconvenient and risks straining my back. It would be more practical if a hot water kettle was provided in advance .
2. The room has limited wardrobe space, requiring clothes to be stacked on top of each other, and there are not enough hangers, which can be inconvenient at times .
3. The room does not provide ear-hook coffee; instead, only three-in-one coffee is available, which I’m not very accustomed to drinking .