The original member of staff that checked me in was extremely unprofessional. We were a family that came to visit with all permanent residents cards ( Green Cards ) and the way it was handled with very unprofessional. 1. The hotel should be aware that they don’t need to photocopy permanent residents cards as we are treated the same as local ID cards. The manager needs to train staff. I appreciate it’s rare to see but it wasn’t handle correctly. We have done amazing things for the country, China - and to be treated like this was disgraceful. One woman who helped us to our room, she was totally amazing! She was very professional- she understood professionalism and great customer service. We won’t ever forget such a wonderful woman. The hospitality industry is very important- every detail counts. However the negative impact can last a lifetime. I would like to thank the wonderful woman at this hotel and I truly hope you become manager of this place so you can show some staff members how to treat customers.
Extremely nice view in the hotel and huge TV. This was great for travelling with my friends. The loft was clean and had a great vibe overall. And it was interesting to wake up to the view of Lanzhou. Would 100% book again!
this hotel was fantastic. Located right at the junction, there's a good Muslim restaurant opposite which serves very delicious grilled meat. The washing machine & dryer came in very handy, and we love the Oxygen Bar that's provided as it was very dry during winter.
Location is great! Especially for concertgoers, walkable distance to the olympic stadium. Just across the street from Wanda Mall. Some food hawkers on the street at night as well.
Aircon was installed on the first floor near the windows, so not much cool air on the second floor of the loft. Had to buy a fan to deal with the heat.
Toilet was SUPER slippery as well. Not sure if the room we got was left unused for a long time, but the smell was terrible when we first got there. Had to flush the toilet with boiling water several times to get rid of the smell.
Overall good value for the price and location but a few design flaws.