The hotel was very clean, staff was very nice a d helpful. The restaurant food was great last and hot, waitress was very kind , clean and on point with order. Rooms were very clean and nice, my experience was great would go again.
Easy to use Trip.com app/site. Got a good rate, room was large and roomy! Bed could have been more comfortable. More pillows would have been better, too
The pool and jacuzzi area were nice. However, the jacuzzi was not hot it was more of a heated pool experience with bubbles! The slide was closed 😪 the attendant said it hasn't been on all summer! Except when the pool is closed to circulate the water. We were very disappointed!
An ok choice, but quite blunt. Price was ok if you book it last minute. Free car park but a bit far from the city centre, I would recommend it only with a car. Super noisy aircondition, like a steel factory, no difference in noise if you put it on 1, 2 or 3. Good thing they have paid waschmachines and tumble dryers. View to the car park, but at least it was open view.
ผผู้เข้าพักThe hotel itself is fine and the location is excellent, but we had several awful service experiences.
First, the king bed room we booked was not available when we check in, so they put us in a double bed room and said they would move us the next day.
Then when we went to the front desk to move to our new room, the person at the front desk was not friendly and was taking so long to handle our situation. We were worried we would be late for our tour, so we asked if we could leave and they could move our luggage to the new room. She said no, we can't change rooms until we are ready to move the luggage ourselves, and that our luggage would stay in the old room.
When we came back later that day, they moved us to our new room but our luggage was not in our old room or the new room! We were so worried they lost our luggage. Finally they figured out that they moved our luggage to a 3rd room, and they tried to blame us for it. All of these interactions took a long time because the front desk was so slow and the line was long. After all that trouble, they only gave us a meager $25 credit as an apology.
Lastly, we accidentally left a small pouch of personal items in our first room and when we told them about this, they made no effort to try and find it. When we checked out, we also left a souvenir we had bought in the room accidentally. We tried calling the hotel to see if they could find the missing item and ship it to us. We waited on hold for a long time before the front desk transferred us to the wrong place, the automated reservations agent. So frustrating!
It is clear the staff there do not communicate between shifts or departments and just don't care about treating their guests well. Simple things like contacting the lost and found about a missing item should not be this difficult.
The only good staff interactions we had were with the interns who were there on a training program.
Also the wifi is not free. How are big hotels like this getting away with charging for wifi in 2025?
Tl;dr: staff are not helpful at all, their communication is awful. Wifi not free
ผผู้เข้าพักI booked this Americas Best Value Inn & Suites @ Lake Charles I210-Exit-5. There was NOTHING that was comparing to a suite. In fact, it is more like a motel class. There were several factors that made us NOT HAPPY staying here, and will probably will not stay here in future. I am explaining why I rated this hotel/motel below its class: (a) first the hotel is on ”cheap” side. The towels provided were very limited, and there was no towel for the floor. The lighting in the room, as well as thru-out the property was annoying. Everywhere I see bright florescent day-time white light, so bright. The room has this same light from ceiling down. It was so bright, no adjustment. It's hard for a person to sleep, while the other person is awake and needs light. The room is a lacking several fundamental items for a hotel, no coffee machine. The shampoo/soap provided were some sample 1-person ones. The ”breakfast” area was a joke. The only thing proved was coffee, that were not good at all. Yet, trip.com's reservation had me selected either room with or without breakfast. So, I booked with breakfast. But there was nothing provided. I asked the receptionist, he said, they don't have breakfast, just coffee.
The plus side was that, they provided a good size refrigerator. And they have the microwave in the 'breakfast” area.
Although it seemed a recently built hotel, but it's just a basic motel, lacking basic necessity items in hotel room. Overall, I would not stay here again.
ผผู้เข้าพักThe hotel service was really bad. I would not stay there again. I understand that in order to save resources, sheets may not be changed daily, but we at least expected someone to come in empty the trash bins and change the towels. We found out that they do not do that either. You have to request housekeeping service to come and get the trash daily, which was really odd.