NOPSI review
Our stay at the NOPSI Hotel was a mix of exceptional customer service and disappointing accommodations.
We arrived shortly after 12:00 p.m. My brother had reserved two rooms for our family and was previously told we could check in early at no additional charge. However, when we arrived, the front desk informed us there was a $75 early check-in fee, and that early check-in wasn’t available until 2:00 p.m.
We left our luggage with Kev, who was absolutely phenomenal. He provided us with a map, recommended great places to eat, and truly made us feel welcome. He was one of the highlights of our stay.
After lunch, we returned shortly after 2:00 p.m. only to be told that none of our three rooms were ready and that regular check-in was actually 4:00 p.m. We left again and returned later, only to find that two of the three rooms were ready. My brother wanted all of our rooms on the same floor, so he chose to wait. We didn’t receive all of our rooms until after 4:00 p.m.
When we learned the hotel did not have rooms with double beds, which was a problem since one room in our group required two beds.
Unfortunately, once we finally got into the rooms, they were not what we expected based on the photos. The rooms were much smaller than anticipated. One room faced a cinder block wall, another directly above a silver rooftop, and my brother’s room didn’t even have a refrigerator. This was especially frustrating because he needed one to store medication. When he requested a refrigerator, he was told he could keep his medication in the hotel’s main refrigerator, which was far from a convenient solution.
The staff throughout the hotel was friendly and professional, but housekeeping presented some communication challenges due to language barriers. While the hotel encourages guests to communicate through text messaging, that system didn’t work properly for me until Saturday night. Before that, it repeatedly stated I didn’t have a room, even though I was staying in Room 403.
What made the experience even more disappointing was learning that other guests attending a wedding experienced room issues as well. Several told us they were immediately offered discounted rates or different rooms. When we expressed our concerns, we were told to leave a review.
For the price of these rooms, I expected much more. I expected flexibility with early check-in, rooms that matched the advertised photos, better views, more space, and accommodations that met our needs. While the staff provided excellent service, the rooms themselves did not justify the cost.
Unfortunately, based on this experience, I would not choose to stay at the NOPSI Hotel again.
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