I booked and since I am an VIP member I was supposed to be given a $30 food and beverage voucher and $15 food & beverage voucher. The girl at the front desk told me they don’t do that anymore but when I asked someone else I found out they did. I also asked prior to the booking to verify the accuracy and the receptionist for that particular day told me they would honor it. So iI initially didn’t think anything of it but the nature of our conversation led me to believe she did it on purpose. I showed her the booking on my phone and she still refused to honor the listing stating I was supposed to get the perks. Won’t be my last time bc I love this hotel but my experience this time around was horrible just because of this one young lady, Tayler.
แปล