my second stay at this hotel, decent location, A2 just next door, 3mins walk to grand batam mall, si fang yuan dim sum and infinity massage just right opposite, short walking distance to pure, after work and spring massage too, not noisy at night for my room and we got free upgrade to suite during our stay.
It was my birthday on last day of my stay with this hotel.
come to my surprise that the hotel arrange a cake with candle while i having my bf.
Thank you for the warm act to your guest, the birthday song and all the wishes, it make my birthday day even more memorable.
thank you for the surprise arrangement, we appreciated it.
This is the second time I’ve stayed at this hotel with my kids. The surroundings have changed drastically — it’s now quite noisy even at night.
That being said, I still like the hotel very much. It’s value for money with great service, friendly staff, relaxing in-house massage, and yummy food at the restaurant. The hotel’s design is also quite impressive despite its age. The rooms have been renovated since my previous visit many years ago, and overall they are comfortable and pleasant to stay in.
Location is 5 mins drive to Nagoya Hill.
Please keep up the good work, and consider enhancing the sound insulation.
At first, we were impressed by its simple, modern, stylish design and sparkling cleanliness. The room was spacious and had a partial sea view.
However, during our 3D2N stay, the swimming pool remained closed due to strong winds. The weather was nice enough for a swim, so it was quite a misfortune. This should have been stated in their advertisements to let customers know that although the hotel has a pool, it is almost never open.
The location is opposite the mall, but it’s dangerous for families with strollers or young children to cross the road.
Stayed at Aston Batam Hotel & Residence in a 3-bedroom unit. It comfortably fits 6 adults and 1 child. In fact, it can fit up to 7 or 8 adults comfortably, with 2 sleeping on the sofa. I don’t mind paying extra for one additional breakfast.
The staff were excellent and very helpful. You can drop off kek lapis at the reception to have them sent to your room. The place was clean and well-maintained. The breakfast spread was good — the desserts, pastries, and kueh were all delicious.
Would definitely stay here again.
Multiple stays here. Still my favourite hotel due to its location and price. 5 minutes from harbour bay ferry terminal. Nice comfortable bed with strong hot shower. Nice coffee house on 4th floor. Good security with parking available. Will be back again.
Harris Nagoya is a new hotel in Batam. It is situated next to Nagoya Hill mall, placed within a cluster of other hotels with bustling food and amenities all around.
The hotel is modern and impeccably spotless. The staff are warm and friendly. Breakfast service is fast, efficient and offers a decent variety of delicious food, pastries, fruits etc.
The only thing I would highlight is that the gym is not in the building itself and is not yet open. However, that didn’t dampen my experience at all.
All in all, a 5/5 experience
TThomas96My friends and I recently stayed at Nagoya Mansion Hotel and Residence, and overall, it was a satisfying experience. The hotel is in a very convenient location, just a short walking distance from Nagoya Hill Mall, making it ideal for shopping and dining.
The room facilities were average but adequate, and the cleanliness was up to standard. Although the absence of a hairdryer in the room was a minor inconvenience, the friendly and professional staff more than made up for it. They were very accommodating, even arranging for us to check in early without any additional charges, which was greatly appreciated.
Overall, it was an enjoyable stay. The hotel’s convenient location and excellent service make it highly recommendable to others. With some improvements to the facilities, it would be perfect!
SSavvytanIt’s our first time and definitely not the last. Everything was great from the buggy in, to the size of the very clean room, to the baby cot that was already provided in the room and room service.
Only thing I’d suggest for improvement is the massage place is too near the restaurant and live bar. There was loud music when we went for our spa retreat and the music dampened the quietness and chill mood we wanted for the spa and massage. I would suggest to move it further away or install sound proofing walls for the tent.
Other than that, quite a perfect stay. We didn’t have enough time to explore the activities centre as it was for kids aged 3 and above.
One last thing, everything is chargeable for rent which I feel certain things could have been provided for less cost or free. Like bicycles to get around the very large lagoon or kick scooters. Their 2/3 wheelers were fully rented out and not cheap to rent too.
ผผู้เข้าพักMy stay at the hotel was very pleasant; all the staff are friendly and provide excellent service ❤️🎊🍻. I want to point out three things I noticed: 1. A glass door for the shower area in the bathroom would be helpful. 2. The toilet needs an exhaust fan because I couldn't find one. 3. The breakfast could offer better options; while it's good, adding more variety and improving the choices would be beneficial.
ผผู้ใช้ไม่ระบุชื่อI have been here for the 3rd time and this hotel never disappoints. The breakfast buffet spread was plentiful and the staff were so friendly, helpful and attentive. Overall the hotel was clean and well maintained.
GGenaTanI stayed at the hotel from 12 to 15 October and was very pleased with my experience. The room was spacious, clean, and well-maintained, with excellent bathroom amenities. The staff were all friendly, courteous, and helpful throughout my stay, which made the experience even more enjoyable.
The only shortcoming was on the first night when I noticed that the bedsheet had some stains. However, the housekeeping team responded promptly and replaced it with a fresh set immediately. I truly appreciate their quick response and professionalism in handling the matter. Overall, I was very satisfied with my stay and would be happy to return in the future.
ผผู้ใช้ไม่ระบุชื่อThe stay during my visit there is clean, with nice scenery and the staff are always very prompt in replying your queries/messages and they are always very welcoming to greet you whenever they see you around. Some staff took extra initiative to remember which room guest you are from. They will update you daily via WhatsApp in the weather conditions and activities available for the day during your stay there.
It monsoon season now and water activities are on hold sooo we are unlucky not being able to play the water sports. So if you are coming, do plan it wisely.
But the down point during our stay is, if you want to go out of the hotel premise to tourist attractions or even explore local neighbourhood or to local mart. It would be definitely out of question unless you are engaging a vehicle with driver cum guide that can bring you around. Since Grab service is not available in that area as it is out of city area and about an hour journey drive from ferry terminal to the hotel.
And not to say if engaging a driver with car it is by 3-4 or more hours rates. Which can be quite pricey. If couple is traveling only.
Hotel food alone is already very costly. One meal can simply cost $50-$60.
Bintan is still not a very well developed place, I personally felt that they shouldn’t charge so much, but well it’s a 5 star hotel so can’t be blamed too.
But overall, it was a great experience with The Residence Bintan.
KKirvyI had a truly wonderful stay at Grand Eska Hotel Batam! The food was absolutely delicious be it the breakfast or the weekly Saturday BBQ and the hotel had such a vibrant atmosphere with events that made the experience even more enjoyable.
A special shoutout to Felix! Who went above and beyond throughout our stay. From recommending great dinner spots to even assisting us with purchasing gifts, his thoughtful service really made us feel well taken care of. It’s rare to meet someone so dedicated and genuine—thank you, Felix!
What stood out most was the warm hospitality from every staff member we encountered. No matter where you go in the hotel, you’re always greeted with a bright smile that makes you feel at home.
Overall, I couldn’t have asked for a better experience. Highly recommend Grand Eska Hotel Batam for anyone visiting Batam—you’ll be well fed, well cared for, and leave with a big smile.