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Lovely hotel with nice big clean rooms. A few issues though - you really need a car to get here as it's a bit far out from the city centre. In my room there was a room service menu and a number to dial for room service, but no phone. The food and drink was ok. During my stay there was only 1 person on the bar and service was a little slow. I ordered a soft drink and it was a bit flat, definitely not worth the £4 they charged for it. Because of staff shortages the dining room was filled with tables that needed to be cleaned. Breakfast was also a bit of a disaster. They charge £15 for it but definitely not worth it. There's a self serve hot buffet which was fine, nothing exceptional. There was no coffee available, just tea bags and hot water. Also there were no plates available at the continental station - really missing attention to detail when there were quite a few staff members present.

Hotel had a nice atmosphere our room was excellent and had a nice sofa, just a short walk into Chester and all amenities and the hotel breakfast was first class. All in all hotel and staff were excellent 👌

Honestly, all it provided me was a simple room to stay for the night which is all I needed, the fact that it also has a smart TV with YouTube in it is also a huge bonus so thanks everyone, plus the luggage scale there also done me some favours as well.

We had a lovely time it was one of our celebration for our 50th wedding anniversary and the staff were great. I had knee surgery 12 weeks ago. They made sure we had a downstairs room and even found another chair to go in our room as I needed one with arms on to get up. We had dinner at the restaurant Friday evening and the food and service was quick and excellent.

This is the second time we have stayed at this hotel, and our choice was primarily due to its convenient location and excellent breakfast. It is very close to the airport and very quiet at night, surrounded by farms and grassland. We love the breakfast because it is not a typical buffet. Instead, you can choose from a menu with a great variety of options, all of which taste wonderful. The restaurant's decoration is also lovely, and you will be more than satisfied with the portions. The restaurant staff are passionate, friendly, and helpful. One point to note is that the reception area often has guests around, which is just an observation and neither positive nor negative. The receptionists always do their best and are very nice and professional. However, the room design is a bit outdated.

On the whole a pleasant experience.  From a cleanliness perspective it was fairly good but there were quite a few spiders webs in ceiling corners and under radiators which had likely been there for some time.  Breakfast was fine however when some of our party arrived 10 minutes before the end of serving there were no glasses for juice and no bowls for fruit/cereal to use. Appreciate its close to the end of the time frame but breakfast was still open. Also if you like coffee, then I’d avoid the coffee served at breakfast.

Put into a disabled room ,  Television not working properly dropping signal every 5 minutes , they did say they would come back but was getting late and we was getting settled  Shower , drain making a horrendous noise AC not working properly wouldn’t drop below 16 took a long time for the room to drop temperature

Really loved this hotel from the moment we got there. Clean and great vibe !   lovely venue, room and super comfy bed and pillows.  Excellent facilities and swimming pool. Great bar and restaurant area. Only thing was little slow to clear the table and to remind the bar staff both nights about bringing the kids menu ice cream.  Apart from that, it was fabulous, and definitely will come back 😀

First time taking grandson to Chester with an over night stay. First impression of Hotel including location was excellent and I have only one negative from our stay which was reported to reception on checking out. There is a big problem in the hotel with bedroom doors slamming shut noisily every time someone enters or leaves a room as they have no dampening which spoilt our evening and night in our room. The rest of the hotel was excellent with a good swimming pool and restaurant. The breakfast can only be described as superb with our grandson thoroughly enjoying it. The location including the car parking was ideal for walking round Chester City Centre with a 100 yd walk to the main streets and the Levels. Overall, I would recommend the hotel for a City Break and would easily qualify for 5 stars if they could put some dampening device / closing spring on the bedroom doors.

Comfy bed and great shower - all that we need after a full day of getting drenched in The Great British Rain. Breakfast was superb and filled us up for the day. We only stayed one night but we really liked it.