We live fairly local but decided to stay here as my daughter & her friends prom was at the wine estate local to the hotel, we wanted to make our girls prom a little more special.
Staff we’re very helpful friendly went above and beyond to make our stay perfect Cold water in fridge fans in the room and the weather has been hot. Food we ordered from the menu in our room was great & friends eat in the bar area which was also very good. I would recommend and would definitely stay here again.
We stayed at Orchid Epsom for 10 days and had a truly comfortable and pleasant experience. The hotel is very well located with good accessibility to both local transport and nearby attractions, making it easy for us to get around during our trip.
The property is clean, peaceful, and well-maintained — perfect for families looking for a calm place to return to after a busy day in London.
What really stood out was the wonderful staff who made our stay memorable. A big thank you to Akhil, Nikhil, Abhishek, Hava, Safa, Ali, Darshini, and Laura — each of them went out of their way to ensure we felt welcome and taken care of. Their friendly attitude, helpful suggestions, and warm hospitality made us feel at home.
Overall, Orchid Epsom is a great choice for anyone visiting the area — a peaceful stay with exceptional staff and great service. Highly recommended, and we’d happily stay here again.
Booked 4 rooms over two night so business directors, told I could only have best western pounds for the room I stayed in regardless of booking and paying for them all, staff can only so no or I can’t, this filters down from the manager so be prepared for terrible service and frankly tired and grubby interiors
I had a L shaped single room. At first appearance, it seemed very small though nicely decorated. The room seemed to grow and was plenty big enough for one person. Equipped with coffee/tea making facilities, even biscuits. All toiletries in the bathroom. The staff were great! Helpful and polite….overall, I enjoyed my stay and would stay again. The location is perfect. Short walk to the city centre .
Excellent location, only 6 minutes from Gatwick. On bus route.
Accommodation is ideal for an overnight stay.
Comfy bed, tea/coffee making facilities
5 minute walk to Horley town where you can find lots of shops, food outlets etc..
Friendly, helpful staff.
Highly recommend, will return if flying from Gatwick again.
Moldy roof in bathroom, cockroach in the room. Terrible WiFi. Would not recommend to anyone except for the good location right by the high street.
ดีมาก
46 รีวิว
8.3/10
ดูห้องว่าง
ดูโรงแรมทั้งหมดที่มีพร้อมอาหารเช้าในเซอร์รีย์
รีวิวล่าสุดสำหรับโรงแรมในเซอร์รีย์
ดูทั้งหมด
8.2/10
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JJulieLovely hotel. Perfect location for races but also nice if not. Beautiful scenery and very quiet.
Parking easy with lots of space.
We were able to check in early which was great before the racing started. Bar area very nice with a relaxing atmosphere. Staff very attentive.
Room was very nice in the 2nd floor facing the golf course, so fabulous View. Very clean. Beds very comfortable and the bedding top quality with the best pillows ever. Toiletries are good quality with a long lasting smell on your skin. Towels greasy , white and fluffy. We had large windows like patio doors so could open wide. Only issue was the outside bar ( was no balcony) had loads of covert and dead insects in it.
Breakfast. The dining room again had a very relaxing atmosphere was bright and very clean. The food options were plentiful and of good quality and quantity. Coffee from a machine , but used fresh ground coffee , beans when choosing you options.
The bar prices were quite good, didn’t feel I was being over charged and the bar staff were quick and efficient.
Overall a superb stay.
ผผู้เข้าพักThis location was perfect for us for a nearby visit. The pub was very popular (almost full) and had a great atmosphere. The car park was very busy with patrons cars. Fortunately we could find a spot but it would be useful if, somehow, Hotel stayers were reserved a space. This could be requested by the hotel upon booking confirmation. Sadly, we did not have time to enjoy the food or drink in the bar before meeting friends. When shown to our room and while carrying over night bags up the stairs, it would have been extra helpful if our door had been opened for us by the staff member to walk straight in before setting those bags down. Small detail to go from 9.5 to a 10/10! After check in we left our room quite soon after to meet friends and only returned after midnight to sleep before next day check out. As a result, we could not really enjoy any service or facilities but the room was fine with an ensuite bathroom. Adequate for our needs. We have stayed before and would stay again should we need to be in the area. Thank you Star Inn