Room clean and tidy. Unfortunately a couple of lights were not working in the bathroom so made for a bit of a palaver trying to shower in almost darkness.
The breakfast was good with lots of choice, sadly the coffee in the machine wasn’t of good quality and was very bitter.
The staff were very polite, friendly and professional.
Overall, would choose to stay again.
Staff were amazing, so helpful, understanding and supportive. Room was nice, lovely view I really the river.
Air conditioning unit, was really dusty and I found lumps of dust on the table beneath it which had fallen from it.
I am David Lee from Hong Kong, Luton Town fans before we are in the Premier League. The location of Thistle Express Luton is just 10 minutes walk from the station, and the exit of the hotel, would you believe it is just a minute walk from Luton Point, their main shopping mall! There are KFC and McDonalds in there which you are no longer to use UBER Eat to pay extra, also there are TESCO Express which you can buy drink and fast food there. The Thistle Express Luton hotel lobby provide free breakfast, tea and coffee, and you can use microwave, so you can save lots of money on lunch and dinner.
Friendly staff and very convenient for an early flight
The staff at the hotel are exceptionally friendly and helpful. When I first checked in, I realised I had accidentally booked an accessible room — which was enormous and very, very clean. However, because it had a connecting door, someone in the neighbouring room tried to open their side, which completely startled me.
When I went downstairs to mention it, the staff didn’t hesitate at all. They immediately offered to move me to another room where I wouldn’t have the anxiety of hearing someone try the connecting door. It was clearly very safe, but I really appreciated how quickly and kindly they responded.
I had dinner at the hotel restaurant — the food was fairly average and a little on the expensive side, although the atmosphere was lively and, again, the staff were very friendly.
One downside is that the walls seem quite thin. Around 12:30am a group checked in and were talking loudly in the corridor for about half an hour, which woke me up. If you’re a light sleeper, I’d recommend bringing earplugs. In fairness, I didn’t call reception at the time — and based on how helpful they were earlier, I suspect they would have dealt with it quickly.
Checking out was easy, and I walked to the airport in the morning. It’s actually a very straightforward walk — especially once you get past the roundabout and go under the road. I’d definitely recommend this hotel if you have an early flight from Luton.
Just stayed here to get access to the airport early the next morning. In that respect, the hotel fully served its purpose. We didn't really try any other services, had a decent sleep - room was fairly basic, but functional! Walking to the airport takes about 10-15 mins. Not bad! 👏🏼👏🏼👏🏼
Amazing location if you're going to the airport - immediately outside the Luton Airport Parkway station, maybe a minute or two's walk to the front desk. The room was clean and spacious, and the breakfast was included, which was great. Nice selection for a budget hotel breakfast too, including waffles and lots of hot and continental options. Had a great stay!
EExploring our one precious worldFriendly staff and very convenient for an early flight
The staff at the hotel are exceptionally friendly and helpful. When I first checked in, I realised I had accidentally booked an accessible room — which was enormous and very, very clean. However, because it had a connecting door, someone in the neighbouring room tried to open their side, which completely startled me.
When I went downstairs to mention it, the staff didn’t hesitate at all. They immediately offered to move me to another room where I wouldn’t have the anxiety of hearing someone try the connecting door. It was clearly very safe, but I really appreciated how quickly and kindly they responded.
I had dinner at the hotel restaurant — the food was fairly average and a little on the expensive side, although the atmosphere was lively and, again, the staff were very friendly.
One downside is that the walls seem quite thin. Around 12:30am a group checked in and were talking loudly in the corridor for about half an hour, which woke me up. If you’re a light sleeper, I’d recommend bringing earplugs. In fairness, I didn’t call reception at the time — and based on how helpful they were earlier, I suspect they would have dealt with it quickly.
Checking out was easy, and I walked to the airport in the morning. It’s actually a very straightforward walk — especially once you get past the roundabout and go under the road. I’d definitely recommend this hotel if you have an early flight from Luton.
ผผู้เข้าพักAmazing location if you're going to the airport - immediately outside the Luton Airport Parkway station, maybe a minute or two's walk to the front desk. The room was clean and spacious, and the breakfast was included, which was great. Nice selection for a budget hotel breakfast too, including waffles and lots of hot and continental options. Had a great stay!
DDavid Lee from Hong KongI am David Lee from Hong Kong, Luton Town fans before we are in the Premier League. The location of Thistle Express Luton is just 10 minutes walk from the station, and the exit of the hotel, would you believe it is just a minute walk from Luton Point, their main shopping mall! There are KFC and McDonalds in there which you are no longer to use UBER Eat to pay extra, also there are TESCO Express which you can buy drink and fast food there. The Thistle Express Luton hotel lobby provide free breakfast, tea and coffee, and you can use microwave, so you can save lots of money on lunch and dinner.
ผผู้เข้าพักRoom clean and tidy. Unfortunately a couple of lights were not working in the bathroom so made for a bit of a palaver trying to shower in almost darkness.
The breakfast was good with lots of choice, sadly the coffee in the machine wasn’t of good quality and was very bitter.
The staff were very polite, friendly and professional.
Overall, would choose to stay again.
ผผู้เข้าพักStaff were amazing, so helpful, understanding and supportive. Room was nice, lovely view I really the river.
Air conditioning unit, was really dusty and I found lumps of dust on the table beneath it which had fallen from it.
ผผู้ใช้ไม่ระบุชื่อWe loved our stay here! It’s a very well designed hotel, with a special history and lots of unique touches throughout. Our room overlooked the river, and had all the usual things you expect from a nice hotel plus some excellent artworks. The only thing to note is that even though this is a spa hotel, the spa isn’t included in the hotel rate- we hadn’t realised that that needed to be booked separately. There were no issues fitting us in though!